Customer Care Assistant Job in Nairobi, Kenya (30K) 2020
Career Employment Kenya: Customer Care Assistant Job in Nairobi, Kenya (30K) 2020
Job Description: Today Work Kenya

Exciting Customer Care Assistant Job Opportunity

Our client is a leading Roofing market player in Kenya and the
region.
To consolidate market leadership they seek to recruit a dynamic
and self driven customer care assistant.
Job title: Customer Care Assistant
Department: Administration

Salary Range: Kshs 25,000 –
30,000

No of Positions: 1 (one) Position
Duties and
Responsibilities
·        
Attend promptly to all incoming calls and notify the relevant
parties on the same.
·        
Attending to incoming and outgoing mails and recording them
chronologically.
·        
To attend promptly to all clients and business associates coming
to the offices and ensure that they are treated in a welcoming and friendly
manner.
·        
General office management including filing both soft and hard
copy documents, maintenance of company files.
·        
Generate sales leads.
·        
Assisting in preparation of exhibitions and other related
marketing events.
·        
Provide product information to assist customers in making a
decision about the product to buy.
·        
Resolve product problems by clarifying the customer’s complaint;
determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment; following
up to ensure resolution.
·        
Ensuring that the board room and samples are adequate and in the
best form all the time without fail

·        
Ensuring that the displays outside are in good order
·        
Follow up with potential clients to close sale.
·        
Ensuring that quotations are sent out within 12 hours and
following up and closing the sale thereafter.
·        
Take an extra mile to engage clients.
·        
Ensure the office is neat and clean working closely with the
office assistant.
Qualifications and
Experience
·        
Diploma/Certificate in Business Administration OR
·        
Diploma in Public Relationship/Sales And Marketing
·        
A minimum of one years’ experience in a customer care position
·        
Charisma and Enthusiasm
·        
Empathy and Adaptability
·        
Excellent communication and presentation skills
·        
Strong phone contact handling skills and active listening
·        
Self-control, Patience and Flexibility
·        
Taking initiative/responsibility.
If you meet the above criteria and are interested in making a
meaningful Customer Service career, apply by submitting your CV in confidence
to:
The Recruiter.
Esquire Consultants.
P.O Box 76883-00620,
Nairobi.
Via recruit@esquireconsultants.co.ke and kindly indicate Job
Title on the subject line.
·        
Do not attach certificates and testimonials in your application.
·        
Closing date for applications is Friday 18th September 2020.
·        
Shortlisting will be carried out on a rolling/ongoing basis.

·        
Only shortlisted candidates will be contacted.

CLICK HERE TO APPLY ONLINE