Resident Manager- Naivasha Kongoni Lodge Jobs vacancy kenya 2019
Career Employment Kenya: Resident Manager- Naivasha Kongoni Lodge Jobs vacancy kenya 2019
Job Description: Today Work Kenya

Under the direction of General Management, and within the limits of
the lodge policies and procedures assist with overseeing and directing all
aspects of Front Office, Housekeeping Maintenance and security operations
specifically and oversee staffing and manning of Oloiden camping site.

·        
To
monitor front office, Housekeeping & Laundry, security and Maintenance personnel,
to ensure that all guests receive prompt, cordial and efficient attention and
service throughout their stay.

·        
To
provide a quick, efficient and courteous check-in and out facility and ensure
prompt feedback.

·        
To
ensure that all incoming and in-house telephone calls are answered efficiently
and courteously.

·        
To
ensure that all messages and emails are accurate and delivered timorously and
effectively.

·        
To
co-ordinate and prepare staff rosters to ensure adequate coverage in all front
office areas according to occupancy.

·        
To
ensure the maximization of staff performance through the establishment of
performance

·        
Standards,
coaching and performance evaluation on an ongoing basis.

·        
To
ensure that cash up procedures and shift banking is correct at the end of each
shift.

·        
Provides
input for monthly departmental meetings.

·        
Assists
in monitoring and controlling, on an on-going basis, departmental costs to
ensure performance against budget.

·        
To
ensure that all Daily bills are checked and accurate and that all relevant
documentation is attached before being sent to Accounts department.

·        
To actively
participate in duty management shifts as and when required.

 

Minimum qualifications

·        
Five years’ experience in a
similar management /leadership role.

·        
Strong hospitality
background with the ability to manage clients, facility management, budgeting,
analytical review of financials, supervision, business administration, public
relations.

·        
Demonstrate accountability,
budgets, supervisory, leadership, management and coaching skills.

·        
Presents self in
a highly professional manner to others and understands that honesty and ethics
are essential.

·        
Ability to communicate
with co-workers and other departments with professionalism and respect.

·        
Maintains a
professional relationship with all coworkers, vendor representatives,
supervisors, managers, customers and client representatives.

 

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