Sept 2017 New Job Vacancy Client Success Specialist
Sept 2017 Oracle Kenya New Job Vacancy Client Success Specialist
Sept 2017 Oracle Kenya Current Job Vacancy Client Success Specialist
Sept 2017 Oracle Kenya Career Vacancy Client Success Specialist
Client Success Specialist Job Responsibilities
- Develop and lead the execution of a comprehensive Support Account Plan, Proactive Communication Plan, and Account Governance Model in collaboration with the Customer and Account Team.
- Collaborate with Support Account Team tretain existing Support revenues.
- Collaborate with Sales teams tidentify, develop and close sales leads that increase customer support contract base.
- Advise customer on risk mitigation strategies and ensure that customer is using available tools and processes; drive support automation and effective use of support process; improve adoption of latest releases of products.
- Drive increased customer satisfaction with Oracle in general, and Support specifically; identify and mitigate areas of concern.
Qualifications for the Client Success Specialist Job
- 4 year degree in related field or relevant professional experience in Sales and/or account management
- Customer services experience and demonstrated ability building successful customer relationships
- Proven experience managing large and/or complex customers and projects
- Strong communication skills (written, listening, and speaking)
- Advanced business acumen and cross functional personal skills
How to Apply
Qualified candidates to Apply here