2 Graduates Vacancies in Customer Service, Kenya 2021
Career Employment Kenya: 2 Graduates Vacancies in Customer Service, Kenya 2021
Job Description: Today Work Kenya

The Kenya Trade Network
Agency (KenTrade) is a State Corporation under the National Treasury whose
mandate is to implement, operationalize and manage the Kenya Trade Net System
and Trade Facilitation.

The Agency is committed
to supporting the empowerment of the youth, in line with Government’s youth
initiative, by providing opportunities to young graduates to help them gain
knowledge and skills in their respective professional calling through
short-term internship programs.

We currently have
limited
Apprentice/ Internship/ Attachment
Opportunities
in
the following disciplines:

CUSTOMER SERVICE &
CONTACT CENTRE DEPARTMENT (2 Apprentices)

Job
Title:        Apprentice

Station:   
         Nairobi

Reports
to:      Manager, Customer Service & Contact
Centre

Responsibilities 

  • Act as a single point of contact for phone calls
    and emails from The assistant listens, logs and responds to customer
    enquiries, requests and complaints;
  • Recognizing, documenting, and informing the
    supervisor regarding the trends in external customer calls.
  • Anticipating potential needs or problems of
    customers;
  • Following through on commitments made to
    customers;
  • Making recommendations of alternate solutions if
    customer expectations cannot be met and following relevant escalation
    contact protocols;
  • Maintaining confidentiality of information;
  • Achieving first contact resolution (FCR);
  • Handling customer complaints or issues
    satisfactorily;
  • Recording details of comments, inquiries,
    complaints, and actions taken;
  • Prioritize received issues in order to identify
    and escalate situations requiring urgent attention first;
  • Providing accurate information about organizations
    services and related agencies;
  • Create and maintain a positive, supportive,
    customer oriented environment for all clients;
  • Recording details of comments, inquiries,
    complaints, and actions taken;
  • Undertake such other duties as may be reasonably
    required and which are consistent with the level of responsibility of this
    job role;

 Qualifications

  • Should be a Kenyan Citizen aged between 20 and 35
    years;
  • Should be available full time for the duration of
    the program (3 months);
  • Should be a continuing student or have graduated
    within the last five (5) years with Bachelor’s degree in a Business,
    Communications, Marketing ICT or related field from an accredited
    Institution and be in possession of the relevant certificate
  • Be Computer Literate and have strong communication
    skills
  • Willingness to work in shifts, weekends/holidays
    and long hours
  • Customer focused;
  • Ability to multi task with high stress tolerance
    level;
  • Problem analysis and problem-solving skills;
  • Planning and organizing skills;
  • Team oriented;

How to apply

 Interested and eligible
candidates should submit their applications including curriculum Vitae, copies
of certificates & testimonials and National ID to The Chief Executive Officer, Kenya
Trade Network Agency, 1st Floor, Embankment Plaza P.O. Box
36943-00200, NAIROBI 
through email: vacancies@kentrade.go.ke or
through post office by July
30,2021.

 KenTrade is an Equal
Opportunity Employer – Persons with disability are encouraged to apply.

Any form of canvassing
shall lead to automatic disqualification and ONLY selected candidates will be
contacted. The Agency does not charge any fee for this process.