20 Vacancies for Call Center Officers in Kenya 2020
Career Employment Kenya: 20 Vacancies for Call Center Officers in Kenya 2020
Job Description: Today Work Kenya

Title: Call Center Officers – Debt Collection

Function / Department: Call Center,
Reports To: Team Manager,
Remuneration: Commission based,

Our Client is a leading credit management
firm in Kenya and the larger East African region. They seek to hire Call Centre
Officers to ensure timely collection of outstanding debts as per agreed terms
and limits.

  • Perform various duties on assigned accounts
    such as recording, verification and validation of customer’s details as
    received from Clients.
  • Advise customer on ways of clearing their
    debts while communicating with them on the importance of paying their
    debts and consequences of non-payment.
  • Act as a mediator for disputes between
    customers and principals/Clients
  • Locate and notify customers on defaulted
    accounts by mail, telephone, or scheduled visits in order to ask for
  • Deliberate with customers by telephone or
    in-person to determine reasons for overdue payments and to review the
    credit terms for easier settlement of debts.
  • Initiate the clearance process on cleared
    debts once you receive payment proof and have the same uploaded by the
    relevant department.
  • Provide customers with their correct account
    details e.g. balances, account numbers etc.
  • Maintaining data integrity and keep customer
    details confidential.
  • Attend to customers during
    scheduled/unscheduled meetings.
  • Record information about the financial status
    of customers and status of collection efforts in the company’s system.
  • Respond to all correspondences e.g. e-mail,
    telephone, postal mail.
  • Organize, manage and implement the most
    suitable debt recovery method and techniques. Negotiate credit extensions
    if and when required.
  • Preparation of reports as required.
 Skills & Qualifications
  • Diploma in any field from a recognized
    institution(Diploma in Banking/Credit management will be an added
  • At least 1-2 years’ experience in
    Collection/Credit or Sales and Marketing
  • Strong analytical and problem-solving skills
    with the ability to work under immense pressure.
  • Good communication and interpersonal skills to
    manage stakeholders.
  • Fluency in both spoken and written English is
    a must.
  • Computer literate
Please send your CV only quoting the job title on the
email subject (Call Centre Officers – Debt Collection) to 
careers@finleyltd.com before Tuesday 9th June
Kindly indicate current/last salary on your CV
N.B: We
do not charge any fee for receiving your CV or for interviewing.

Only applicants meeting the strict criteria outlined
above will be contacted as part of the shortlisting process.