5 Customer Care Jobs in Kenya 2021
Career Employment Kenya: 5 Customer Care Jobs in Kenya 2021
Job Description: Today Work Kenya

Sheer Logic Management
Consultants is seeking to engage dynamic individuals for Customer Service Executives position for one of our clients to be located in the following
regions:

Towns:  Emali, Tala, Nanyuki, Kitui and Machakos

The Job purpose can be
categorized as follows:-

  • Service and Standards
  • The
    Customer Service Executive is responsible for meeting the Customer Care
    Department Standards.
  • To
    ensure consistent standards of service excellence through implementation
    of continuous improvement initiatives.
  • Business Link
  • As
    the first point of contact to the customer, acts as a link between the
    customer and the business.
  • Keeps
    management informed of schedules, priorities, and problems.
  • Participates
    in performance appraisals.
  • Direct impact on the business
  • Responsible
    for growth of business through retention and relationship building.
  • Accountable
    for company assets e.g stocks

  Responsibilities

  • Manage
    Customer Relationship and Documentation compliance and completion.
  • Maintain
    the defined quality of Customer service standards
  • Manage
    the customer contact queue and customers tolerance
  • Communicate
    and escalate factors that impact on customer experience to the appropriate
    Airtel departments.
  • Manage
    service delivery aligned to customer needs and business objectives
  • Monitor
    and maintain facilities
  • Manage
    service delivery aligned to customer needs and business objectives
  • Drive
    sales in the Walk in centers
  • Increase
    customer base in both prepaid and post paid categories
  • Contribute
    to, monitor and report daily productivity on all revenue generating
    activities
  • Through
    contact with the customers, give feedback on customer reactions to
    products and services rendered
  • Achieve/exceed
    set targets
  • Communicate,
    improve interaction and escalate factors that impact on Customers
    experiences to appropriate departments
  • Ensure
    Customer complaints are adressed appropriately and resolution given within
    Service standards
  • Promotes
    and maintains a high quality, professional, service oriented company’s
    image among users.
  • Participate
    in quarterly employee satisfaction survey
  • Reduce
    instances of fraud in both prepaid and post paid activations
  • Minimise
    leakage of revenue at the shops by enhancing proper controls

Qualifications

  • Bachelor’s
    Degree from a recognized university.
  • A
    minimum of 2½ years’ experience in retail sales and customer service
    (experience in a telecommunication industry would be an added advantage)
  • Excellent,
    high level knowledge; complete understanding and wide application of
    technical principles, theories and concepts in the field of expertise and
    general knowledge of other related disciplines.

How To Apply

Kindly send your CV to recruitment@sheerlogicltd.com by 7th September
2021
 clearly marking – “Customer Service Executive” (Please
note that all applicants MUST indicate the town when applying)