6 Unheard Ways To Achieve Greater Customer Service Kenya 2021
Career Employment Kenya: 6 Unheard Ways To Achieve Greater Customer Service Kenya 2021
Job Description: Today vacancy in Kenya

Why do customers leave? Bad product or Bad service?

In today’s experience economy, businesses need to think of new ways to connect with customers and secure their loyalty. Customers expect not just products and services anymore; they expect elevated, high-quality experiences. They are willing to pay more for better experiences and will quickly abandon a business following a single bad experience. 

Here are ways to help you ensure they never leave;

Target your customers with the right product and service

Sounds tricky? It is possible. All you need to know is; who are your target customers? How will your product or service help them solve their problems? And most importantly connect with them with the right channel and message i.e. is it via email, SMS or video.

Follow up with your clients

Have you made an improvement based on what your customer has told you? Follow up with the customer to let them know about it. Keeping your customers in the loop shows that your business values customer feedback.

Deliver personalized engagement

How do you gain customer trust and confidence? By helping your customers. And how can you do it? One of the better ways is with the help of live engagement tools.

You can guide your customers in their buying journey by personalizing the communication engagement tools. Using video chat and voice chat, businesses can have personalized interactions with customers and offer a tailored solution. Such personalized conversations build trust with clients and are one of the strategies to win customers.

Maintain consistent brand experience

Brand consistency is your brand recognition. Businesses must strive to be recognizable by their target audience. It helps to build a strong association between your core messages and values and the visual elements of your brand and also sets your brand apart from the competition.

Address customer queries faster

Surveys have shown that 90% of customers expect an immediate response on sales, support or marketing questions. Your customers have immediate needs and you should provide them immediate help. In order to address your customers’ queries in real time and provide the instant response, you need to make use of tools like live chats. This will help you sort the queries simultaneously and faster.

Create customer loyalty

How do you retain your loyal clients? Provide extra perks for them like discounts or offers. Consider different payment plans or create a community and make your customers a part of your brand.

In the end…

Customers will always have choices, it’s up to you as a business owner to ensure that you will always be their first pick!

Ready to win those customers? Sign up for this Practical Customer Service Training Course today!

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