Call Centre Agents Jobs in Kenya 2020
Career Employment Kenya: Call Centre Agents Jobs in Kenya 2020
Job Description: Today Work Kenya

Our client is in the Banking / ICT
Industry seeking to recruit highly motivated 
Call Centre Agents to join
their team.



Duties and Responsibilities
·        
Follow communication “scripts” when
handling different topics Identify customers’ needs, clarify information,
research every issue and provide solutions and/or alternatives Build
sustainable relationships and engage customers by taking the extra mile

·        
Keep records of all conversations in
our call centre database in a comprehensible way.

·        
Frequently attend educational
seminars to improve knowledge and performance level
·        
Understand the importance and impact
of first contact resolution
·        
Provide timely notifications to
Supervisor / Team leader of negative trends, urgency of issue, or extent of
required follow up.
·        
Resolving customer queries on first
contact and keeping the promise of query / problem resolution for escalated
cases.

·        
Confirm client information and update
on existing databases.
·        
Update Product Frequently Asked
Questions
·        
Maintains communication equipment by
reporting problems.
·        
Diploma or Certificate in Customer
care or any other field
·        
At least 1-2 Years’ experience in the
Banking / ICT Sector
Knowledge and Competencies (State Skills, Abilities & Traits
Required)
·        
Excellent written and verbal
communication skills.
·        
Dynamic, analytical and self-driven
individual with the ability to work under pressure.
·        
Ability to execute, make decisions,
develop strategy, critical thinkers and build relations.
To apply, send your CV and cover
letter only to fkariuki@flexi-personnel.com by 1st April 2020 indicating your
current gross salary and benefits.

NB: Flexi Personnel does not charge
candidates for jobs placement

CLICK HERE TO APPLY ONLINE