Call Centre Supervisor Job Brites Management Kenya 2020
Career Employment Kenya: Call Centre Supervisor Job Brites Management Kenya 2020
Job Description: Today Work Kenya

Call Center Supervisor Job, Current Customer Service Jobs in Kenya 2020,

JOB TITLE CALL CENTRE SUPERVISOR
NATURE OF JOB FULL TIME
INDUSTRY MANUFACTURING
SALARY 35K
JOB LOCATION NAIROBI, MLOLONGO

JOB SUMMARY

Our client a manufacturer and distributor of cleaning and sanitation products for both Industrial and Domestic use is looking to fill the role of a Call Centre Supervisor, who will be in charge of customers support, after sales services, telesales and overseeing smooth running of the call Centre and customer service.

DUTIES AND RESPONSIBILITIES:
• Manage the day to day running of the Call Center
• Telesales and close sales on phone
• Customer support
• Ensure calls are responded to at the appropriate time
• Resolve and escalate customer’s issues on time
• Meet and exceed set targets
• To oversee the optimal performance of the Call Center
• Maintains constant communication with customers and make follow ups
• Maintains Call Centre database by entering information
• Keeps equipment operational by following established procedures, reporting malfunctions.

QUALIFICATIONS/ SKILLS AND EXPERIENCE REQUIRED

• Bachelor’s degree/Diploma in a relevant field from an accredited University/College required.
• At least 3-5years’ experience in an busy call center environment at Supervisory
• Experience in closing Sales
• Excellent written and verbal communication
• Excellent attention to detail and Accuracy of data
• Pleasant, Professional telephone and e-mail etiquette, ability to effectively communicate with people at all Levels
• Outgoing and motivated personality with strong time management skills and the ability to handle multiple priorities
• Basic Word processing and Spreadsheet skills
• Ability to provide effective leadership to a team
• Ability to manage and provide feedback to all types of individuals

HOW TO APPLY:

Qualified candidates are encouraged to send CVs quoting relevant skills, qualifications and experience to recruitment@britesmanagement.com

Interviews will be done on a rolling basis until the position is filled. Only the shortlisted candidates will be contacted