Client On-boarding Assistant Job in Nairobi, Kenya 2022
Career Employment Kenya: Client On-boarding Assistant Job in Nairobi, Kenya 2022
Job Description: Today Recruitment Kenya

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Client On-boarding Assistant.

The Job holder will be responsible for Store Creation & Partner onboarding.

Location: Nairobi

Duties / Roles

Store Creation

  • Checking mails for new activation assignments.
  • Working on completing the content for the activations assigned (store + menu creation)
  • In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards);
  • Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.

Partner Onboarding

  • Checking if there’s any priority in terms of onboarding
  • Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.
  • Giving support to partners with onboarding issues (device not working, they have issues/questions with webapp, credentials not working etc.) reported on all internal channels + Customer.

Responsibilities

1. Partner On-boarding

  • Checking and calling one by one & scheduling trainings.
  • Physical training of partners.

2. Partner On-boarding follow up

  • Checking if there’s any priority in terms of on-boarding (partners already contacted and postponed the on-boarding for a given time) Monitoring all self on-boarding channels + comms channels.

3. Activation

  • Enabling stores on Salesforce and admin after training the partners.

4. Menu Update

  • Menu corrections/additions on Admin.

5. Support

  • Deliver bags/stickers/tablets or any other item required by the partner for new stores when going to train them.

6. Any other content-related tasks

Requirements

  • Diploma or Bachelor’s or equivalent training and/or least 6 months relate experience preferred
  • Effective English written and communication skills
  • Computer proficiency in MS Office, G-docs and call center equipment/software programs
  • Organized and logical, willing to adapt quickly to changing policies and procedures.
  • Must be able to work as part of a team in a fast-paced and pressured environment.
  • Communicating effectively with both colleagues and clients and following verbal and written instructions

To Apply:

Applicants who meet the requirements stated above should send their applications and detailed CVswith a day – time Telephone number to the email address: jobs1@hcsafrica.com with Client On-boarding Assistant on the Subject line.

Candidates MUST indicate their Current and Expected salaries.