Customer Care Executive Job in Nairobi 2021
Career Employment Kenya: Customer Care Executive Job in Nairobi 2021
Job Description: Today Work Kenya

Our client is one of the leading serviced office providers in
Kenya.

They’re looking for a talented, outgoing person for the role of Customer Care Executive.

The role is based in Nairobi.

Duties

·        
Serve visitors by greeting, welcoming, directing and announcing
them appropriately

·        
Answer, screen and forward any incoming phone calls while
providing basic information when needed

·        
Receive and sort daily mail/deliveries/couriers

·        
Oversee cleanliness of the offices.

·        
Assist on placement of orders and sourcing of quotations

·        
Maintain security by following procedures and controlling access
(monitor Access)

·        
Maintains customer records by updating client information

·        
Update appointment calendars and schedule meetings/appointments

·        
Handle and record customer complaints, provide appropriate
solutions and alternatives within the time limits and follow up to ensure
resolution

·        
Take the extra mile to engage customers in all their needs

·        
Compile and maintain updated fixed asset register

·        
Generate and analyze monthly reports e.g. Printing, Courier,
Meeting room and boardroom etc.

·        
Perform other clerical duties such as filing, photocopying,
scanning etc.

·        
Register and sign in all customers (Entry and Exit forms)

Requirements

·        
Age preference – 26 to 30yrs

·        
Gender preference – Female

·        
Degree holder – Added advantage

·        
Work experience – 4 years and above

·        
Expected start – Soonest possible

Salary Budget: Kes. 45,000
Gross

How to Apply:

If you’re the person described above, please send your CV to
recruit@leeandmyles.co (the email is correct) clearly stating the job title in
the subject line.

Applications will close on 25th January 2021.

Only shortlisted candidates will be considered.

NB: The interviews will be on Zoom.