Customer Care Executive Job in Nairobi 2021

Our client is one of the leading serviced office providers in Kenya.

They’re looking for a talented, outgoing person for the role of Customer Care Executive.

The role is based in Nairobi.

Duties

• Serve visitors by greeting, welcoming, directing and announcing them appropriately
• Answer, screen and forward any incoming phone calls while providing basic information when needed
• Receive and sort daily mail/deliveries/couriers
• Oversee cleanliness of the offices.
• Assist on placement of orders and sourcing of quotations
• Maintain security by following procedures and controlling access (monitor Access)
• Maintains customer records by updating client information
• Update appointment calendars and schedule meetings/appointments
• Handle and record customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Take the extra mile to engage customers in all their needs
• Compile and maintain updated fixed asset register
• Generate and analyze monthly reports e.g. Printing, Courier, Meeting room and boardroom etc.
• Perform other clerical duties such as filing, photocopying, scanning etc.
• Register and sign in all customers (Entry and Exit forms)

Requirements

• Age preference – 26 to 30yrs
• Gender preference – Female
• Degree holder – Added advantage
• Work experience – 4 years and above
• Expected start – Soonest possible

Salary Budget: Kes. 45,000 Gross

How to Apply:

If you’re the person described above, please send your CV to recruit@leeandmyles.co (the email is correct) clearly stating the job title in the subject line.

Applications will close on 25th January 2021.

Only shortlisted candidates will be considered.

NB: The interviews will be on Zoom.