Customer Care Job in Kenya 2020
Career Employment Kenya: Customer Care Job in Kenya 2020
Job Description: Today Work Kenya

Position: SIBOWASCO/002/03/2020 – Commercial & Customer Care Manager (SIBO 6)

The successful candidate will report to
the Managing Director and be responsible for commercial viability and business
development of the Company putting in place strategies for continuous
improvement of customer service delivery and monitoring and reporting on
billing efficiency, revenue collection and customer care in line with the
strategic plan.

The successful candidate will be
responsible for:-
  • Develop long-term business strategies and
    operating plans for the department
  • Ensure provision of timely and high quality
    client services that meet or exceed their expectations.
  • Develop and implement systems for positive
    customer relations management;
  • Manage and supervise commercial aspects of the
    company’s business operations, particularly as they relate to the revenue
    generations.
  • To promote new ideas and business solutions
    that result in extended service to the existing and new clients.
  • Ensure the provision of comprehensive
    commercial information systems, including up-to-date customer database, to
    achieve the overall company revenue objectives.
  • Carry out customer surveys and propose
    improvements arising from feedbacks received.
  • Develop departmental policies, procedures and
    action plans and budgets in line with overall company mission and
    objectives
  • Optimizing billings and revenue collection
    while reducing commercial losses to ensure financial sustainability.
  • Managing departmental staff performance,
    development, training and motivation for effective performance
  • Supporting line managers in developing their
    budgets and continuously sensitizing and training them to attain and
    maintain a commercial attitude to company operations while delivering
    services with customer satisfaction.
  • Developing and enforcing customer service
    standards cascaded from the service charter so as to regain and retain
    customer confidence.
  • Responsible for physical assets assigned by
    the company
  • Oversee performance management in the
    department
  • Prepare and submit monthly, quarterly and
    annual reports for the department
  • Attending promptly to complaints from
    customers
  • Oversee processing new customer accounts and
    the updating the customers register/accounts
The applicant should be in possession
of the following qualifications:-
  • Bachelor’s Degree Business
    Administration(Accounting option) or Finance from a reputable University,
  • Be in possession of a professional
    qualification and a member of a professional body in good standing (CPA-K,
    ACCA or any other recognized body);
  • Master’s Degree in Finance or Business
    Administration will be an added advantage.
  • At least five (5) years’ experience in the
    profession, 3 of which should be in Operations in a busy Commercial
    environment preferably Water Service Provider will be an added advantage.
  • Experience of implementing ERP systems and
    conversant with Water Billing Systems; Sage Pastel Evolution will be an
    added advantage.
  • Proven customer management and people
    management experience.
  • Meet the requirements of Chapter Six of the
    Constitution on Leadership and Integrity.
  • Excellent analytical, problem solving and
    decision making skills
  • Excellent communication and presentation
    skills
  • Ability to lead multi skilled Team
  • Knowledge of accounting/finance system
THE APPLICANTS MUST ATTACH UPTO-DATE
COPIES OF CLEARANCE CERTIFICATES FROM EACC, DCI, CRB, KRA AND HELB
This Position is on a three (3) years
renewable contract based on satisfactory   performance.
Interested candidates may apply for any
of the above positions by providing a cover letter that demonstrates why they
are the best candidate for the position applied for, a detailed up-to-date CV
and photocopies of relevant testimonials, current and expected remuneration
package, the names and addresses of three professional referees, an e-mail
address and telephone number to the following address by 27th March
2020 at 4 p.m.
, indicating Ref No. and post on Headline to:-
SIBO WATER AND SANITATION COMPANY LIMITED

Email to hr@sibowasco.co.ke

CLICK HERE TO APPLY ONLINE