Customer Care Job in Kenya (Intern) 2021
Career Employment Kenya: Customer Care Job in Kenya (Intern) 2021
Job Description: Today Work Kenya

Job Type:  
Internship

Job Category:  
Client Service

Closing Date:  
March 5th, 2021

Location:   Nairobi

Cytonn Investments is an
alternative investment manager, with a captive real estate development
capability. Cytonn has a unique strategy of coupling two compelling demand
areas – the lack of high yielding investment products and the lack of
institutional grade real estate. We distribute high yielding instruments to attract
funding from investors, and we deploy that funding to investment grade, well
planned and comprehensive real estate developments that are largely pre-sold.

 Real estate
investments are made through our development affiliate, Cytonn Real Estate,
where we currently have over Kshs. 82 billion (USD 820 mn) of projects under
mandate across ten projects. In private equity, we invest in banking, FinTech,
and hospitality.

The intern will build
strong relationship management and integration with other business units across
the company for efficient services delivery to clients.

Responsibilities

  • Effectively handle clients calls, queries and
    emails
  • Build strong relationship management and
    integration with other business units across the company for efficient services
    delivery to clients
  • Identifying opportunities to improve current
    processes to be at par with the changing client requirements
  • Handling clients complaints and ensuring that they
    have been resolved.
  • Keep all relevant clients’ records and contact
    details.
  • Acting as the lead in providing an integrated
    approach across different business units to ensure effective customer
    service
  • Prepare various reports for senior management.
  • Any other duties as may be assigned from time to
    time.

Qualifications

  • Must have achieved at least a Minimum B+ Grade in
    high school
  • A Bachelors Undergraduate Degree; Second Class
    Honours (upper division)
  • Working knowledge in Microsoft Office (Word,
    PowerPoint, and Excel)
  • Demonstrated attention to detail, accuracy, and
    ability to follow data entry/department standards
  • Excellent communication and relationship building
    skills
  • Ability to carry out assigned tasks to completion
    with minimal directions
  • Keen organization and problem solving skills,
    which support and enable sound decision making

How to Apply

Apply
for the job here







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