Customer Care Officer Job in Nairobi, Kenya 2021
Career Employment Kenya: Customer Care Officer Job in Nairobi, Kenya 2021
Job Description: Today Work Kenya

Human Resource /Customer Care Officer (REF: HR/C/07/21)

Our client, a leading
urban Sacco based in Nairobi is seeking for qualified, experienced and highly
motivated individuals to fill this position.

Core Responsibilities

  • Support the development and implementation of HR
    initiatives and systems
  • Provide counselling on policies and procedures
  • Be actively involved in recruitment by preparing
    job descriptions, posting ads and managing the hiring process
  • Create and implement effective onboarding plans
  • Develop training and development programs
  • Assist in performance management processes
  • Support the management of disciplinary and grievance
    issues
  • Maintain employee records (attendance, EEO data
    etc.) according to policy and legal requirements
  • Review employment and working conditions to ensure
    legal compliance
  • Answering employee questions and addressing
    employee concerns
  • Reviewing procedures for employee safety, welfare,
    wellness and health
  • Representing employer in community and recruiting
    events
  • Overseeing social events
  • Drawing up plans for future personnel hiring
    procedures and goals
  • Updating job requirements when needed
  • Contacting applicants’ references
  • Performing criminal background checks required by
    company
  • Provide splendid customer services to customers in
    a friendly and courteous manner at all times
  • Have sufficient knowledge about the Society
    products and services and respond to all inquiries accordingly
  • Improve customers’ SACCO experience by ensuring
    that the customers are attended to promptly and all their challenges are
    resolved without delay
  • Ensure that all the SACCO’s policies and
    procedures, code of conduct and regulatory guidelines are strictly
    complied with in the process of discharging duties
  • Provide information to customers/members on their
    account status and account balances
  • Open new SACCO accounts according to laid down
    rules and guidelines
  • Provide assistance to all other members of staff
    in other departments of the SACCO by liaising with them through healthy
    interactions
  • Ensure that customers’ confidential information is
    properly protected and only used for official purposes
  • Channel complex customer complaints and challenges
    to the right head of department for effective resolution

Skills 

  • Outstanding organizational and time-management
    abilities
  • Excellent communication skills characterized by
    excellent writing and speaking skills
  • Effective listening skills demonstrated by the
    ability to listen to other people talk without interruptions, understand
    them and then propose solutions or make contributions based on the points
    made
  • Problem-solving and decision-making aptitude
  • Strong ethics and reliability
  • Must be patient and willing to help others in
    solving problems while maintaining a positive attitude at all times
  • Must have a keen eye for detail and follow
    instructions to the letter.

How to Apply

Interested and qualified
applicants are requested to download and fill out the online application form
below and submit to
 co-opconsultancy@co-opbank.co.ke by 21st July 2021. Any applications
received after the closing date shall not be accepted.

Download
Application Form