Customer Care Rep Job in Nairobi 2019
Career Employment Kenya: Customer Care Rep Job in Nairobi 2019
Job Description: Today Work Kenya

Job Ref: HR-PGL-11/05-2019


Background: Power Governors Limited
is the leading supplier and installer of superior car
accessories in East Africa. PGL is a member of Road Safety Association of Kenya
and wishes to recruit the above.

Contract Time: Full-time

·        
Ensure provision of quality service
to customers
·        
Participate in implementing customer
care policies and standards
·        
Participate in developing guidelines
and standards for improving customer handling programs
·        
Receive customer requests; attend to
daily customer complaints and follows up to ensure feedback is given and action
taken as soon as possible.
·        
Handle customer complaints using set
customer service policies
·        
Support in the generation of sales
leads through their interaction with customers
·        
Consult with customers about their
product or service needs and requirements.

·        
Administer Customer Satisfaction
surveys under the guidance of the Marketing Manager
·        
Keep in touch with all customers to
monitor changes, need for new products from the PGL and client visits.
·        
Compile feedback/complaints in report
form and share with marketing manager
·        
Explaining to customers the different
types of products that are available
·        
Keep data base records of all the
clients contacts(old and New)
·        
Perform any other duties as may be
assigned from time to time
·        
Minimum of 2 years’ experience in a
similar related position.
·        
Good analytical skills including the
ability to think strategically and creatively.
·        
Ability to be innovative and be a creative
problem solver.
POWER GOVERNORS LIMITED
0202660547/0720750363
www.powergovernors.co.ke
Service Orientation-responsive to
customer needs questions and concerns in an accurate timely manner. Confident
and bold
If you wish to apply, please send a
detailed resume with a covering letter to
careers@powergovernors.co.ke. Deadline for applications is 8th November 2019

Power Governors Limited is an equal
opportunity employer

CLICK HERE TO APPLY ONLINE