Customer Care Rep Job in Nairobi 2019
Career Employment Kenya: Customer Care Rep Job in Nairobi 2019
Job Description: Today Work Kenya

Job Ref: HR-PGL-11/05-2019

Background: Power Governors Limited
is the leading supplier and installer of superior car
accessories in East Africa. PGL is a member of Road Safety Association of Kenya
and wishes to recruit the above.

Contract Time: Full-time

Ensure provision of quality service
to customers
Participate in implementing customer
care policies and standards
Participate in developing guidelines
and standards for improving customer handling programs
Receive customer requests; attend to
daily customer complaints and follows up to ensure feedback is given and action
taken as soon as possible.
Handle customer complaints using set
customer service policies
Support in the generation of sales
leads through their interaction with customers
Consult with customers about their
product or service needs and requirements.

Administer Customer Satisfaction
surveys under the guidance of the Marketing Manager
Keep in touch with all customers to
monitor changes, need for new products from the PGL and client visits.
Compile feedback/complaints in report
form and share with marketing manager
Explaining to customers the different
types of products that are available
Keep data base records of all the
clients contacts(old and New)
Perform any other duties as may be
assigned from time to time
Minimum of 2 years’ experience in a
similar related position.
Good analytical skills including the
ability to think strategically and creatively.
Ability to be innovative and be a creative
problem solver.
Service Orientation-responsive to
customer needs questions and concerns in an accurate timely manner. Confident
and bold
If you wish to apply, please send a
detailed resume with a covering letter to Deadline for applications is 8th November 2019

Power Governors Limited is an equal
opportunity employer