Customer Care Representative Job in Nairobi 2019
Career Employment Kenya: Customer Care Representative Job in Nairobi 2019
Job Description: Today Work Kenya

We are a HR consultancy company based
in Nairobi.


We are looking to fill below position
for our client.
Title: Customer Care Representative
Duties & Responsibilities

·        
Ensure provision of quality service
to customers

·        
Participate in implementing customer
care policies and standards
·        
Participate in developing guidelines
and standards for improving customer handling programs
·        
Receive customer requests; attend to
daily customer complaints and follows up to ensure feedback is given and action
taken as soon as possible.
·        
Handle customer complaints using set
customer service policies
·        
Support in the generation of sales
leads through their interaction with customers
·        
Consult with customers about their
product or service needs and requirements.

·        
Administer Customer Satisfaction
surveys under the guidance of the Marketing Manager
·        
Compile feedback/complaints in report
form and share with admin manager
·        
Explaining to customers the different
types of products that are available
·        
Perform any other duties as may be
assigned from time to time
·        
Minimum of 2 years’ experience in a
similar related position.
·        
Degree /Diploma in business related
field.
·        
At least 6 months experience using
QuickBooks.
·        
Good analytical skills including the
ability to think strategically and creatively.
·        
Ability to be innovative and be a
creative problem solver
If you are up to the challenge,
please send your CV only quoting the job title on the email subject (Customer
Care Representative) to hro@employd.co.ke.

Indicate your expected salary

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