Customer Care Representative Job in Nairobi 2019
Career Employment Kenya: Customer Care Representative Job in Nairobi 2019
Job Description: Today Work Kenya

We are a HR consultancy company based
in Nairobi.

We are looking to fill below position
for our client.
Title: Customer Care Representative
Duties & Responsibilities

Ensure provision of quality service
to customers

Participate in implementing customer
care policies and standards
Participate in developing guidelines
and standards for improving customer handling programs
Receive customer requests; attend to
daily customer complaints and follows up to ensure feedback is given and action
taken as soon as possible.
Handle customer complaints using set
customer service policies
Support in the generation of sales
leads through their interaction with customers
Consult with customers about their
product or service needs and requirements.

Administer Customer Satisfaction
surveys under the guidance of the Marketing Manager
Compile feedback/complaints in report
form and share with admin manager
Explaining to customers the different
types of products that are available
Perform any other duties as may be
assigned from time to time
Minimum of 2 years’ experience in a
similar related position.
Degree /Diploma in business related
At least 6 months experience using
Good analytical skills including the
ability to think strategically and creatively.
Ability to be innovative and be a
creative problem solver
If you are up to the challenge,
please send your CV only quoting the job title on the email subject (Customer
Care Representative) to

Indicate your expected salary