Customer Experience Officers Jobs in Kenya 2021
Career Employment Kenya: Customer Experience Officers Jobs in Kenya 2021
Job Description: Today Work Kenya


Overall Responsibility

Successful candidates
will be tasked with handling all Customer Care interactions by providing
consistent standards of service to Client and ensuring customer satisfaction.

Key Responsibilities

  • Take
    responsibility for resolving customer queries and ensure security and
    confidentiality of information
  • Collects
    and analyses customer feedback and adopt corrective measures as required.
  • Respond
    to customer queries within defined time-limits
  • Carry
    out daily ward rounds to collect timely customer concerns.
  • Collect
    and verify information from customers as required.
  • Provide
    Information and/or educate customers on hospital guidelines.
  • Record
    and capture customer details accurately.
  • Keep
    a database of all clients who visit and carry out random call back checks.
  • Ensure
    clients receive their daily interim bills and engage them on payment plans.
  • Maintaining
    data integrity and keep customer details confidential.
  • Responding
    to all customer correspondences via e-mail, telephone and postal mail. 
  • Provide
    daily feedback on customer experience in relation to pre-defined standards
    and measures


  • Bachelor’s
    degree in Communication, Public Relations or any other related field.
  • Possess
    problem solving skills.
  • Excellent
    communication& interpersonal skills.
  • At
    least one year’s experience in the same role.

How to Apply

Interested candidates
are requested to email their application letter and detailed curriculum vitae
ONLY; including names and contacts of three references to on
or before 2
nd September, 2021.

The email subject line MUST include
position title and Vacancy number being applied for e.g., “ADMINISTRATOR

Canvassing of any nature will lead to
automatic disqualification.

Only shortlisted candidates will be