Customer Service Associate Job in Kenya 2020
Career Employment Kenya: Customer Service Associate Job in Kenya 2020
Job Description: Today Work Kenya

Position: Customer Service Associate

Our client, a leading betting and gaming company is seeking to
recruit a highly talented and customer oriented professional to fill in the
following position based at their Nairobi Office. Reporting to the Customer
Service Assistant Manager, the Customer Service Associate will play a key role
in delivering the highest quality of service to our client’s High Value
Customers

Responsibilities


  • Handle and resolve customers’
    issues via phones (inbound, outbound), emails and online chatting tools
    (including social chat)
  • Provide commercial approach to
    the customer with outstanding capability to present promotions and brand
    information that aims at conversions and brand turnover
  • Provide feedback and
    suggestions to immediate superior on issues and procedures pertaining to
    Customer Service
  • Liaise closely with other CS,
    superiors and colleagues from other departments to meet departmental goals
  • Provide answers and solutions
    to customers in a professional manner
  • Acts as first line
    communication with customers
  • Provide commercial approach to
    customers and present promotion and brand information aimed at conversions
    and brand turnover
  • Diploma/ Degree in Marketing or
    any other relevant field
  • At least 2 years’ experience in
    a similar role.
  • Fluency in English, Telugu,
    Kannada, Tamil, Punjabi, Hindi and Marathi is a MUST
  • Must be Sports-oriented,
    especially with Football, Cricket and online gaming
  • Must have good typing skills
    (at least 50 WPM).
  • Excellent problem solving and
    people skills.
  • Proficiency in MS Office
    applications

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by Friday,
22nd June 2020
 clearly stating the subject heading
“Customers Service Associate”. Indicate your current and expected remuneration
(MUST), daytime telephone contacts and addresses of three referees. Only
shortlisted candidates will be contacted.

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