Customer Service Executive Job in Kenya 2021
Career Employment Kenya: Customer Service Executive Job in Kenya 2021
Job Description: Today Work Kenya

Contact Centre Multilingual Customer Service Executive

REFNO: CSE-CC-001_09_2021

Exceptional service is
the core of our business, and highly committed Customer Service Executives are
critical to the delivery of our quality promise. A strong candidate should
possess excellent listening skills, the ability to understand a customer’s
problem quickly and be able to identify and recommend appropriate solutions.
The candidate should be multilingual have a clear and pleasant speaking voice
and be very fluent in English combined with the one of the following languages.

  • Luganda – Uganda
  • Amharic – Ethiopia
  • Twi -Ghana
  • Swahili – (Coastal or Tanzania preferable)

Some of the
responsibilities include: 

  • Manage a large number of Inbound and outbound
    calls in a timely manner to professionally take or cancel orders, provide
    information about products and services, or obtain details of customer
    complaints. 
  • Refer unresolved customer grievances or special
    requests to designated departments for further investigation. 
  • Identify customers’ needs, clarify information,
    research every issue, and provide solutions to achieve customer
    satisfaction. 
  • Keep records of customers’ interactions, recording
    details of inquiries, complaints, and comments as well as actions taken.
    Process orders, forms, and applications. 

Desirable Skills &
Qualifications: 

  • Bachelors in PR/ Communication/ Marketing. 
  • Impressive telephone etiquette and excellent
    computer applications and keyboard skills with at least 60WPM. 
  • Great verbal and written communication skills as
    well as the ability to work in a team. 
  • Excellent interpersonal skills to be able to react
    effectively and calmly in emergencies and within strict guidelines. 
  • Candidates should have the capability to maintain
    the trust of customers while maintaining customer confidentiality. 
  • 2+ years’ experience working in a contact
    center 
  • A strong understanding of Contact Centre best
    practices 

Please note the
candidate must possess valid immigration papers and work permit.

How To Apply

If this sounds like you,
send your job application to 
hr@calltronix.com
 on or before 12th September
2021