Customer Service Job in Kenya 2020
Career Employment Kenya: Customer Service Job in Kenya 2020
Job Description: Today Work Kenya

Our client is in Banking / ICT
industry seeking to recruit a highly motivated 
Customer
Service and Operations Manager
 to join their
team.



Duties and Responsibilities
·        
To ensure the full implementation of
the Customer Services strategy across the business.

·        
To ensure that the Customer Services
function operates effectively and that the functions activities are aligned to
departmental and Company objectives.

·        
Develop, implement and / or manage
the organizations customer service policies, procedures,
standards, and strategies Comply with and maintain knowledge of applicable
rules, regulations, standards, and best practices
·        
To ensure that all customer enquiries
are satisfactorily managed, resolved and closed within agreed timescales.
·        
To ensure that the Customer Services
function is adequately staffed and trained to deliver an efficient service to
internal and external customers.
·        
To actively promote and manage the
process of continuous improvement in Customer Service standards within Call
Enquiries, Email Enquiries, Social Media Enquiries, and Order Processing.
·        
Develop and measure key performance
indicators to determine and improve the effectiveness of all customer service
activities
·        
Analyze customer service-related
information and evaluate the results to choose the best resolutions and
alternatives to customer service challenges, and to identify opportunities to
improve customer service

·        
Interview, select, coach, train,
instruct, manage, and appraise the performance of associated customer service
personnel and mentor select staff
·        
Collaborate and communicate knowledge
(e.g., market information, customer insights, trends, etc.) across the
business.
·        
Minimum 5years’ experience in an
equivalent role in the Baking/ICT sector.
·        
University degree in Management or
Administration or social sciences
·        
Other certifications is an added
advantage.
Knowledge and Competencies (State
Skills, Abilities & Traits Required)
·        
Strategic thinking and results
driven.
·        
Dynamic, analytical and self-driven
individual with the ability to work under pressure.
·        
Attention to details and creative and
innovative
·        
Ability to build a team
·        
Hardworking, strategic minded
individual with excellent communication, interpersonal skills and presentation
skills.

To apply, send your CV and cover
letter only to Fkariuki@flexi-personnel.com by 30th March 2020 indicating your
current gross salary and benefits.
NB: Flexi Personnel does not charge candidates for jobs placement

CLICK HERE TO APPLY ONLINE