Customer Service Officer Job in Kenya 2020
Career Employment Kenya: Customer Service Officer Job in Kenya 2020
Job Description: Today Work Kenya

HFC Limited, the banking and property finance subsidiary of HF Group has
an exciting opportunity in our Branch Business Department. We are seeking for a
talented, dynamic, self-driven and results oriented individual who is committed
to performance, excellence and participating in our growth strategy.

Reporting To: Branch Operations Manager

The Customer Service Officer will be responsible for ensuring excellent customer service standards
and maintain high customer satisfaction through quick
resolution/escalation of customer queries in order to ensure customer

Principle Accountabilities
  • To
    manage queues by constantly monitoring customers wait time so as to ensure
    timely customer service.
  • To
    offer excellent customer service through quick resolution/escalation of
    customers queries in order to ensure customer retention
  • To
    collate customer feedback through interviews and customer feedback forms
    to ensure that we meet customer expectations.
  • To
    Issue ATM Cards and cheques by recording to ensure safe custody and timely
    delivery to customers
  • To
    avail product Brochure/Marketing materials and stationery for the
    customers by constantly replenishing the banking hall in order to ensure
    adequate products information to the customers.
  • #

Minimum Qualifications, Knowledge and
  • A
    business related degree from a reputable institution.
  • Minimum
    3 years’ experience in teller duties, customer service & bank
    back-office operations.
Key Competencies and Skills
  • Practical
    experiences in use of MS Office applications.
  • Ability
    to work independently under strict deadlines.
  • Must
    have good interpersonal skills and communication skills (both oral and
  • Results
    oriented, problem analysis and problem-solving skills.
  • Demonstrated
    good planning and organizational skills.
  • Good
    listening skills.
  • Attention
    to detail and accuracy.
  • Must
    be a team player and have integrity.

Application Deadline:20th