Field Officer Job in Kenya – NGO 2021
Career Employment Kenya: Field Officer Job in Kenya – NGO 2021
Job Description: Today Work Kenya

International Hire only

date: March 8, 2021


 Field Processing Supervisor

Grade: 8 (I)**

Level: Level 1 Manager

Division: Programs

Department: Field Processing

Location: Nairobi,


This position is responsible for overseeing all United States Refugee
Admissions Program (USRAP) Field Processing activity at RSC Africa. This
includes managing workflow within the Pre-screening and Adjudications teams and
collaborating with other program departments. This position ensures that RSC
Africa processing priorities and targets are met and that standard operating
procedures are strictly followed.


This position supervises Senior Caseworkers and Caseworkers.

This position reports to a Field Processing Manager.



  • Ensures
    all refugee case processing functions within the Field Processing
    Department strictly adhere to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa
    policies, guidelines and procedures.
  • Ensures
    development, implementation, dissemination and monitoring of standard
    operating procedures (SOPs) for processing of refugees eligible for the US
    Refugee Admissions Program in sub-Saharan Africa and specifically ensures
    their designated SOP is up to date and adhered to.
  • Demonstrates
    ability to conduct field processing activities including pre-screening,
    AOR screening, visa interviews and adjudications functions.
  • Conducts
    job function observations of field processing staff to ensure compliance
    is met and identify any areas of improvement or training needs.
  • Identifies
    and assists with regular process reviews to compare requirements vs.
    current processing and outputs.
  • Travels to
    field locations to monitor processing, conduct performance evaluations and
    meet with partners and vendors.
  • Facilitates
    DNA testing for P3 applicants as needed.

Management and Analysis

  • Ensures
    RSC circuit rides are planned, revised and updated as needed until
    confirmed, and staff are prepared while ensuring all functions are completed
    in the most operationally responsible manner.
  • Closely
    monitor the movement of cases through the Pre-USCIS pipeline, ensuring
    cases are being processed and presented according to USRAP priorities. **
  • Acts as
    the point person for staff inquiries relating to processing a case.
  • Develops
    reports and quality control checks that ensure accuracy and efficiency as
    well as their use. **
  • Establishes
    effective communication systems regarding data and ensures reports are
    accurate and efficient.**
  • Assists
    with annual plan and strategic planning goals as communicated by the Field
    Processing Coordinator.**


  • Develops
    and maintains effective relationships with RSC implementing partners,
    including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies.
  • Leads
    circuit rides and ensures all logistics are effective and are meeting the
    goals of the planned circuit ride.
  • Ensures
    partner communication from the department is professional, timely and
  • Represents
    organizational policies and culture to staff.
  • Ensures
    the workforce is professional when representing CWS/RSC Africa to
    refugees, partners, the funder and colleagues.


  • Provides
    direct supervision and leadership to Field Processing staff, including
    yearly performance evaluations, developing job descriptions, participating
    in hiring and coordinating leave.**
  • Develops
    and implement training modules for Field Processing staff, in coordination
    with the Training unit, and ensure that staff receive cross training on
    different aspects of refugee processing, and that they are monitored and
  • Trains
    Senior Caseworks and Caseworkers on their essential job duties.**
  • Ensures
    that QCs are being conducted and feedback is being provided to staff
    and/or other departments.**
  • Ensures
    coaching, mentoring, feedback and corrective action plans are being
    carried out where needed.**
  • Ensures
    establishment of performance expectations and communication, on-boarding
    and training.**
  • Develops
    performance management systems that support consistency in work outputs.**
  • Evaluates
    and assesses training needs of Field Processing and takes the lead in
    organizing and providing trainings on a regular basis.**
  • Monitors
    staff time and attendance.**


  • Monitors
    and ensure a safe, healthy and professional work environment.
  • Ensures
    direct reports are accessing and using their benefits appropriately
    including leave.
  • Actively
    support staff by promoting safe space, open-door and the escalation
  • Establish
    and communicate clear expectations to staff to foster a predictable and
    consistent work environment.
  • Ensures
    staff are safe in the field by coordinating with the RSC Staff Security
    Coordinator and disseminating information related to safety to staff in
    the field.


  • Ensures
    the deployment of Field Processing staff and resources to ensure timely
    flow of cases, in coordination with Programs Management.

This position also undertakes other duties as assigned by CWS/RSC Africa



Bachelor’s degree in a related field is required. Master’s Degree is


  • Five years
    USRAP experience is desirable.
  • One-year
    supervisory experience is preferred.


  • Thorough
    knowledge of the US Refugee Admissions Program and WRAPS database is an
    added advantage.
  • Strong
    verbal and written English language skills.
  • Demonstrated
    computer skills, especially Microsoft Word, Excel, Outlook and Access.
  • Excellent
    organizational and time management skills.
  • Meticulous
    attention to detail.


The Field Team Supervisor must have the ability to:

· supervise field staff to ensure policies and procedures are implemented
and executed in accordance with guidelines and standard operating procedures;

· travel as needed in sub-Saharan Africa on short notice and often under
difficult conditions to meet demands of a dynamic operational program;

· pass a job knowledge assessment in order to be confirmed at the end of

· maintain a job knowledge assessment score of 80% or higher, demonstrated
through semi-annual assessments;

· accurately type 40 WPM at 96% accuracy;

· maintain a high performance standard with attention to detail, completing
tasks within set timeframes;

· communicate effectively both verbally and in writing;

· follow instructions from the Supervisor with a positive and receptive

· exercise good judgement and seek guidance as appropriate when confronted
with unanticipated problems;

· deal effectively and courteously with a large number of associates,
outside agencies, refugees and members of the general public;

· conduct oneself in a professional and courteous manner to represent the
best interests of RSC Africa and CWS/IRP;

· maintain a high performance standard with attention to detail;

· carry out all of the duties of the position efficiently and effectively
with minimal supervision;

· work independently and contribute to overall operations of CWS RSC

· take initiative in the development and completion of multiple projects at
the same time;

· lead others and address issues as they arise;

· maintain strict confidentiality with CWS RSC Africa administrative and
operational information;

· manage a large and diverse workload under pressure with competing

· analyse and solve complex problems and make sound decisions;

· work well as a team in a multi-cultural environment while maintaining a
high level of motivation

· effectively manage RSC Africa’s resources;

· manage leave forms, cash advances and report expenses accurately;

· actively participate in the implementation of the U.S. Refugee Admissions
Program (USRAP) in Africa;

· be flexible with changing of daily duties as needed.


Physical: This position requires bending, squatting, climbing, kneeling,
sitting, standing, walking, pushing/pulling, handling objects (manual
dexterity), reaching above shoulder level, using fine finger movements and
lifting/carrying heavy loads.**

Environmental: Incumbents in this position will be exposed to excessive noise,
marked changes in temperature and/or humidity, dust and infectious diseases,
harsh weather climates, long work hours, bumpy roads, extended travel,
excessive sun exposure, and non-ventilated spaces.


Background check which includes references and an educational criminal check
is required before the start of employment. A valid U.S. passport and the
ability to maintain a valid U.S. passport throughout the entire appointment is
required, which includes having enough passport pages for travel. The candidate
should be of good health, willing and able to travel extensively in often
difficult conditions, and have a high degree of flexibility. Must be legally
eligible to work and obtain a work permit in Kenya. Must have proof of Yellow
Fever vaccination before traveling for RSC Africa. Employee will be entrusted
with the receipt, custody and payment of money.





Ensure effective exchanges of information with others. Examples of skills
and behaviors include speaking to others respectfully; expressing ideas in a
logical, organized way; sharing information appropriately; and clarity and
conciseness in written communication.


Ensure constructive and supportive interactions with others. Examples of
skills and behaviors include being positive and supportive when working with
others; sharing information and resources freely; resolving conflict
constructively; and proactively working to remove obstacles to success for


Utilize and apply job related knowledge to complete job tasks at a level
that meets or exceeds expectations. Examples of skills and behaviors include
utilizing job knowledge to solve problems or develop new approaches;
maintaining or enhancing skills through continuing education; and taking on
projects that will develop or enhance skills.


Work effectively and contribute as a member of a team. Examples of skills
and behaviors include supporting other team members by sharing information;
covering the work of others during absences, vacations etc.; and actively
participating in developing ideas for ways to increase team effectiveness.


Analyze information and develop solutions to challenges that arise during
the course of performing a job. Examples of skills and behaviors include
researching and collecting facts; defining the issues and the parties affected;
formulating options/solutions for addressing the problem; and engendering
support for and implementing the solution.


Successfully lead a group to achieve operational goals. Examples of skills
and behaviors include priority setting; timely decision making; planning and
organizing; delegation; and managing and measuring work.

and Leading Effective Teams

Earn the respect of team members, create strong morale and spirit on the
team and utilize the unique skills of all team members. Examples of skills and
behaviors include managing diverse relationships; flexibility; being open and
receptive; running effective team meetings; and exhibiting integrity and


Accurately anticipate future consequences and trends and translate them
into the fulfillment of workable strategies and plans. Examples of skills and
behaviors include problem solving; dealing with ambiguity, creativity;
innovation management and business acumen.

How to

Click on the CWS careers
site – 

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