Flexi Call Center Agent Kenya Jobs April Kenya 2021

Call Center Agent Job, Other Professions,

Title: Call Center Agent

Job Location: Nairobi

Responsibilities

• Management and resolve customer complaints
• Research required information using available resources
• Answer incoming calls and respond to customer’s emails
• Follow up customer calls where necessary
• Moderating and screening written user content on profiles
• Moderating and screening user submitted photos
• Handling online support requests.
• Responding to incoming calls and chats.
• Various support tasks assigned

Qualifications

• A passion for Customer Service with outstanding problem-solving skills, documentation skills, quality focus, as well as information analysis skills.
• Ability to work with multiple tabs and multiple browsers efficiently in a web browser-based support system – speed and accuracy are important.
• Ability to thrive in a multitasking environment and can adjust priorities on the fly
• Ability to respond promptly and prioritize workload effectively based on the needs of customers. Management and resolve customer complaints
• Research required information using available resources
• Keen attention to detail and effective time management skills
• Eager to learn, adapt and collaborate  at all levels.
• Outstanding work ethics (reliable, motivated, professional and ability to work under minimum supervision)
• Ability to handle pressure/stress, handle responses to criticism tactfully and maintain a professional demeanor.
• Ability to escalate issues through the appropriate channels – we thrive on feedback.

Qualifications

• Bachelor’s Degree  in a business-related field with a 2^nd class honors upper
• 5 and above years of work experience in a call centre – previous call centre experience is an added advantage
• An exceptional level of computer literacy especially in MS office.
• Advanced fluency in English both written and verbal – Knowledge of foreign languages will be an added advantage.
• Ability to work in shifts, as we are open 24 hours per day/7 days per week/365 days a year currently with the following shifts available: 7am to 3 pm , 3 pm to 11 pm and 11pm to 7 am.
• Ladies are highly encouraged to apply. 

How to apply

To apply, send your CV only to applications@flexi-personnel.com before  10th April 2021.

Clearly indicate the exact position (Call Centre agent) applied for and your minimum salary expectation on the subject line.

NB: Flexi Personnel does not charge candidates for job placement