Front Office Attendant Job in Kenya 2021
Career Employment Kenya: Front Office Attendant Job in Kenya 2021
Job Description: Today Work Kenya

Front Office Attendant

Prerequisites:

  • Phone Etiquette
  • Have excellent communication skills
  • Management Clerical Skills  
  • Knowledge of basic selling skills
  • Strong interpersonal skills and ability to work
    with diverse groups of people, specifically the ability to form
    relationships without much direct face-time
  • Self-starter comfortable independently managing
    multiple projects and being resourceful
  • Patience, flexibility and adaptability – ability
    to react positively and quickly to last minute changes in logistics or
    needs
  • Hotel Management Data Entry Property
    Management Systems – Fidelio, 
  • Ability to work flexible hours as needed
  • Proficient in MS Office, especially Word, Excel
    and PowerPoint;

Education:

  • High school and Front Office certificate required.

Experience:

  • 1-2 years previous experience in similar role.

Knowledge/Abilities/Skills/Duties
and Responsibilities

  • Schedules and directs Front Office team members as
    needed.
  • Greets, registers, assigns rooms to guests and
    inputs information into property management system.
  • Explain room charges to guest and accepts payment
    by cash, check or credit cards.
  • Issues room keys.
  • Answers all phone calls to the Front Desk and
    operator, transfers calls as needed.
  • Answers inquiries pertaining to hotel services;
    registration of guests; and, shuttle and travel directions.
  • Remains aware of room occupancy and availability.
  • Makes and confirms reservations.
  • Computes bills, collects payments, and makes
    change for guests.
  • Handle and count cash and process credit card
    payments and credits.
  • Posts charges and miscellaneous fees to guest
    folios.
  • Checks guests out of property management and phone
    system.
  • Able to listen and find solutions to Guests
    problems.
  • Balance all cash, credit card and other postings
    to the daily report at end of shift.
  • Coordinate with housekeeping when VIP Guests
    arrive
  • Participate in trainings
  • Serves as Manager of Duty in the absence of the
    General and Front Office Manager.

How To Apply

Send your applications
to 
hr@pdl.co.ke