Front Office Executive Job in Nairobi, Kenya (40K) 2020
Career Employment Kenya: Front Office Executive Job in Nairobi, Kenya (40K) 2020
Job Description: Today Work Kenya

Job Title: Front Office Executive

Gross Salary: 35k – 40k
Our Client is a well established inpatient and outpatient
private healthcare facility.
They seek to hire an experienced and highly efficient front
office executive who will receive,register and guide patients / clients on the
requirements while ensuring a smooth flow of both internal and external


Receiving and welcoming patients and ensuring an effective and
efficient front office service is provided to patients and any other visitors
to the facility
Answer queries pertaining hospital operations by following
strict confidentiality protocols.
Register patients, book appointments, manage enquiries and
provide information on services.
Advise patients of relevant charges for relevant medical
services, waiting period and show the direction to the next station that the
client would wish to be served
Maintain security by following procedures and controlling access
(monitor logbook, issue visitor badges)
Maintaining an up to date cashbook and ensure management of
patient accounts and billing.
Arrange for appropriate emergency services by calling relevant
medical staff.
Perform clerical duties such as typing and proofreading
important documents, filing, photocopying, etc.
Update appointment calendars and schedule meetings/appointments.
Coordinate efforts with housekeeping staff to ensure proper and
constant cleanup of the front desk and surrounding areas
Handle queries, complaints. Keep records of client interactions
and follow-ups

Prepare reports, invoices, and receipts. Collect payments
Maintain Inventory, track office supplies and order replacements
Deal with all general enquiries, explain procedures and make
follow-up appointments.
Handle logistics. Track incoming and outgoing repairs and orders
Any other duties S/he will be assigned to.
A Diploma, preferably in Customer Service and Front Office
Management, Secretarial or related field
At least two years’ experience working in a hospital set up.
Must be 27 years and above
Must be comfortable working in both day or night shifts.
Ability to multi-task, prioritize, and manage time effectively.
Excellent communication skills; both verbal and written.
Must be customer-oriented and have the ability to deal calmly
and positively with different types of personalities and people from various
walks of life
Computer Literacy: Ability to use standard software packages
such as Microsoft Office, Excel and Outlook
Must be very friendly and able to work under pressure.
Must be a fast learner.
If you are up to the challenge, possess the necessary
qualification and experience; please send your CV only quoting the job title on
the email subject (Front Office executive) to
before Monday 13th July 2020.
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for

Only candidates short-listed for interview will be contacted