Help Desk Officer Job in Kenya 2021
Career Employment Kenya: Help Desk Officer Job in Kenya 2021
Job Description: Today Work Kenya

Categories: Collaboration

Function: Advocacy

Working time in %: 100%

Location: Dadaab

Reports to (Hierarchically): Empowerment Senior


  • Number of subordinates: 1 Social
  • Empowerment Asssiatants, 1 Economic
  • Empowerment Assistants, 30 hep desk Social

Context: Terre des Hommes (Tdh)
launched its activities in Kenya in January 2011. Tdh provides support to
in Dadaab Refugee Camp and in Korogocho slums.

In response to the Dadaab Refugee protracted crisis, Tdh projects
deliver child protection interventions and support to children in alternative
care arrangements, provisions of case management and psychosocial services to
vulnerable children, strengtheninig community-based structures as well as
building advocacy efforts on child protection issues.

General description of the

The main purpose of the position is to carry out an array of age
and gender appropriate Advocacy and empowerment interventions targeting
children, parents, caregivers, community leaders, religious leaders, adolescent
boys and girls in both Dadaab Refugee Camps and the neighbouring eight host
community villages while respecting their culture and contextual sensitivities.

The activities are integrated in the Dadaab protection system and
humanitarian coordination practices and guidelines.

The Helpdesk Officer will work closely with the Helpdesk Social
Workers (community workers) who will report directly to him/her.

The main mandate of the Help Desk Officer will be to ensure that
community receive information through awareness and advocacy campaigns
conducted at the help desks and the block level.

The purpose of his/her interventions are to strengthen the
beneficiary’s ability to develop the necessary skills and knowledge in
prevention of violence, abuse, neglect and exploitation of children while in
the camps also after repatriating to their country of origin.

Key Responsibilities

  • Provide capacity to the children, parents, their
    caregivers and community members to enhance their knowledge and ability to
    protect children from harm.
  • To be responsible to conduct proper recording,
    documentation for all the children and their caregiver seeking child
    protection services and information at the sectional level.
  • Provision and Dissémination of appropriate child
    protection information to support decision making on voluntary
    repatriation and sustained protection for the children remaining in the
  • Provide trainings and monitoring to the
    Community’s-Own Resource Persons and help desk social workers on behavior
    change and General Child protection concerns.
  • Supervisers a team of Economic and Social
    Empowerment Assistants .
  • Review and develop child friendly and child
    focused protection messages on emerging concerns and threats (with an
    emphasis on concerns of undocumented children, children in the Voluntary
    repatriation process and special protection cases, specifically prevention
    of and support to survivors of harmful traditional practices and SGBV and
    inclusion of children with specific needs).
  • On a monthly basis, conduct organize information
    forums (information clinics) involving other protection partners and service
    providers to strengthen the support to individual children.
  • Conduct monthly radio shows to provide further
    information, and an opportunity to take questions and feedback regarding
    the information forums sessions for both Refugee and host communities.
  • Organize and facilitate separate adolescent boys
    and girls symposiums and peer to peer activities at the child friendly
    help desks.
  • Enhancing Empowerment, Partnership and Advocacy
    for Child Safe Repatriation, to access services including CP in camps and
    host communities.
  • Coordination with UNHCR, Refugee Affairs
    Secreteriate (RAS) and other humanitarian actors to strengthen referral
  • Supports the recruitment of community workers, in
    particular social workers and CP volunteers.
  • Reports incidents and difficulties encountered
    with any CP staff or community worker to Empowerment Senior Officer or CP
    project manager.
  • Ensure that assigned activities are appropriately
    implemented and, when necessary, ideas on amendments deemed will be shared
    with the Empowernment Senior Officer.
  • Sharing and provision of appropriate child
    protection information to support decision making on voluntary
    repatriation and sustained protection for the children remaining in the
  • Organize and facilitate separate adolescent boys and
    girls symposiums and peer to peer activities at the child friendly help
  • Supports in child led advocacy campaigns, mass
    awareness and special events throughout the project in close consultation
    with empowerment officer and Case work officer.
  • Conduct refresher training and mentorship for
    children (Child Council members, peer to peer support network members and
    Children Ombudsman) to reinforce knowledge on Child Protection topics and
    provide information on any emerging issues such as COVID 19 Prevention and
    camp consolidation to strengthen child participation on issues affecting
  • Life skills training for girl mother’s, adolescent
    boys and girls, foster parents and provision of start-up kits and
    nurturing kits for the girl mother’s babies (0-5). The aim of the training
    is to enhance the groups to start their own income generated activities as
    a source of livelihood support leading to their self relience.
  • Reinforce the capacity of vulnerable foster
    parents, UASC and other vulnerable families through cash transfer program,
    and life-skills education.
  • Participates in a base line, mid term and end term
    survey and evaluation of the CP project.
  • Facilitate and conduct Project Progress Review
    Quarterly meetings and feedback sessions with the various targeted
  • Participates in the identification, mobilisation
    and training of community members and other actors to encourage their
    participation in different aspects of the project implementation (women,
    elders, leaders, youth, children, etc.) at sectional level.
  • Contributes and Participates in the preparation
    and implementation of special events at community level as well as
    adolescent boys and girls tournerment.

Education, Technical Knowledge and

  • Two years work experience , including in community
    development , advocacy and networking.
  • University degree in Community development, Social
    Work, Social sciences, International studies and other relevant training
  • Trainings in Behaviour change communication, life
    skills, advocacy and empowerment is an added advantage.
  • Excellents oral and written communication skills
    in English and Kiswahili. Ability to communicate in Somali is a plus.
  • Proven ability in implementation community
    development or advocacy intiative.
  • Experience in designing and delivering trainings.
  • Good understanding of the rights –based approach ,
    conflict sensitivity and DO NO HARM, and gender justice.
  • Strong analyticl skills, with ability to think
    innovativety and operate strategically.
  • Flexibility ,stamina and ability to work under
    pressure and beyond regular working hours if necessary.
  • Personal qualities that ensure effective work with
    communities as well as self-management, including flexibility, respect for
    others , and sense of humour .


  • Required qualities: proactive, autonomous,
    rigorous, organized, good communication and interpersonal skills.
  • Competency in computer applications and packages
    with Good IT knowledge (Microsoft Office, Internet).

Abuse Prevention Policy – Operational
Risk Management

  • Commit to respect Tdh Risk Management Policies
    including: Child Safeguarding Policy, Safety and Security Policy and
    Anti-Fraud / Corruption Policy, Whistle Blowing Policy
  • Commit to ensure the best implementation possible
    of the Tdh Risk Management Policies.
  • Commit to inform supervisors and to deal with any
    cases, allegations, or possibility of transgression, even potential, of
    the Tdh Risk Management Policies.

Staff employed to work in Tdh will be
expected to have:

  • Professional conduct that reflects proper behavior
    in accordance with local culture and tradition.
  • Ensure the moral protection of the name of Terre
    des hommes and defend in all circumstance
  • Commits to observe discretion on any information
    related to the organization functioning and beneficiary related issues.
  • He/she will conduct his or her duties in respect
    of the Charter of Terre des hommes and the Tdh Child Protection Policy.


  • Knowledge of the Dadaab Refugee context.
  • Work with the Empowerment Senior Officer to
    provide accurate and timely activity reports.
  • Maintain and ensure a culture of strict
    confidentiality between Tdh staff and non Tdh employees

How To Apply

Interested candidates who meet the criteria above are encouraged
to send their applications letter and detailed CVs to

Candidates are required to indicate the position title on the
subject line of the email when applying.

Kindly note only applications sent to this email address will be

Only shortlisted candidates will be contacted.

Locals and female candidates are encouraged to apply.

Closing date for the application of this position is 30th
September 2021.

Tdh’s recruitment and selection procedures reflect our commitment
to protect children’s rights, which
includes the prevention of all forms of child abuse.

Tdh is an equal opportunity employer