Help Desk Officers Jobs in Kenya 2020
Career Employment Kenya: Help Desk Officers Jobs in Kenya 2020
Job Description: Today Work Kenya

Terre des hommes (Tdh)

Job title: Help Desk Officer
Categories: Collaboration
Number of positions to be filled: 4 (four)
Reports to (Hierarchically): Senior Empowerment Officer

Number of subordinates: 0

Organizational Background: Terre des hommes (Tdh) launched its activities in Kenya in
January 2011. Tdh provides support to children in Dadaab refugee camp and in
Korogocho slums. In response to the Dadaab Refugee protracted crisis, Tdh
projects deliver child protection interventions and support to children in
alternative care arrangements, provisions of case management and psychosocial
services to vulnerable children, strengtheninig community-based structures as
well as building advocacy efforts on child protection issues.
General description of the position: The main purpose of the position is to carry out an array of age
and gender appropriate Advocacy and empowerment interventions targeting
children, parents, caregivers, community leaders, religious leaders, adolescent
boys and girls in both Dadaab Refugee camps and theneighbouring host community
villages while respecting their culture and contextual sensitivities. The
activities are integrated in the Dadaab protection system and humanitarian
coordination practices and guidelines.
The Helpdesk Officer will work
closely with the Helpdesk Social Workers (community workers) who will report
directly to him/her. The main mandate of the helpdesk officer will be to ensure
that community receive information through awareness and advocacy campaigns
conducted at the help desks and the block level.
The purpose of his/her interventions
are to strengthen the beneficiary’s ability to develop the necessary skills and
knowledge in prevention of violence, abuse, neglect and exploitation of
children while in the camps also after repatriating to their country of origin.
Provide capacity to the children,
parents, their caregivers and community members to enhance their knowledge and
ability to protect children from harm.
To be responsible to conduct proper
recording, documentation for all the children and their caregiver seeking child
protection services and information at the sectional level.
Provision and Dissémination of
appropriate child protection information to support decision making on
voluntary repatriation and sustained protection for the children remaining in the
Provide trainings and monitoring to
the Community’s Own Resource persons and help desk social workers on behavior
change and General Child protection concerns.
Supervisers a team of Economic and
social empowerment assistants .
Review and develop child friendly and
child focused protection messages on emerging concerns and threats (with an
emphasis on concerns of undocumented children, children in the Voluntary
repatriation process and special protection cases, specifically prevention of
and support to survivors of harmful traditional practices and SGBV and
inclusion of children with specific needs).
On a monthly basis, conduct organize
information forums (information clinics) involving other protection partners
and service providers to strengthen the support to individual children.
Conduct monthly radio shows to
provide further information, and an opportunity to take questions and feedback
regarding the information forums sessions for both Refugee and host
Organize and facilitate separate
adolescent boys and girls symposiums and peer to peer activities at the child
friendly help desks.
Enhancing Empowerment, Partnership
and Advocacy for Child Safe Repatriation, to access services including CP in
camps and host communities.
Coordination with UNHCR, Refugee
Affairs Secreteriate (RAS) and other humanitarian actors to strengthen referral
Supports the recruitment of community
workers, in particular social workers and CP volunteers.
Reports incidents and difficulties
encountered with any CP staff or community worker to Empowerment Senior Officer
or CP project manager.
Ensure that assigned activities are
appropriately implemented and, when necessary, ideas on amendments deemed will
be shared with the Empowernment Senior Officer.
Sharing and provision of appropriate
child protection information to support decision making on voluntary
repatriation and sustained protection for the children remaining in the camp.
Organize and facilitate separate
adolescent boys and girls symposiums and peer to peer activities at the child
friendly help desks.
Supports in child led advocacy
campaigns, mass awareness and special events throughout the project in close
consultation with empowerment officer and Case work officer.
Conduct refresher training and
mentorship for children (Child Council members, peer to peer support network
members and Children Ombudsman) to reinforce knowledge on Child Protection
topics and provide information on any emerging issues such as COVID 19 Prevention
and camp consolidation to strengthen child participation on issues affecting

Life skills training for girl
mother’s, adolescent boys and girls, foster parents and provision of start-up
kits and nurturing kits for the girl mother’s babies (0-5). The aim of the
training is to enhance the groups to start their own income generated
activities as a source of livelihood support leading to their self relience.
Reinforce the capacity of vulnerable
foster parents, UASC and other vulnerable families through cash transfer
program, and life-skills education.
Participates in a base line, mid term
and end term survey and evaluation of the CP project.
Facilitate and conduct Project
Progress Review Quarterly meetings and feedback sessions with the various targeted
Participates in the identification,
mobilisation and training of community members and other actors to encourage
their participation in different aspects of the project implementation (women,
elders, leaders, youth, children, etc.) at sectional level.
Contributes and Participates in the
preparation and implementation of special events at community level as well as
adolescent boys and girls tournerment.
Education, technical Knowledge and Experience
Two years work experience , including
in community development , advocacy and networking.
University degree in Community
development, Social Work, Social sciences, International studies and other
relevant training qualification.
Trainings in Behaviour change
communication, life skills, advocacy and empowerment is an added advantage.
Excellents oral and written
communication skills in English and Kiswahili. Ability to communicate in Somali
is a plus.
Proven ability in implementation
community development or advocacy intiative.
Experience in designing and
delivering trainings.
Good understanding of the rights
–based approach , conflict sensitivity and DO NO HARM, and gender justice.
Strong analyticl skills, with ability
to think innovativety and operate strategically.
Flexibility ,stamina and ability to
work under pressure and beyond regular working hours if necessary.
Personal qualities that ensure
effective work with communities as well as self-management, including
flexibility and respect for others .
Required qualities: proactive,
autonomous, rigorous, organized, good communication and interpersonal skills.
Competency in computer applications
and packages with Good IT knowledge (Microsoft Office, Internet).
Knowledge of the Dadaab Refugee
Work with the Empowerment Senior
Officer to provide accurate and timely activity reports.
Maintain and ensure a culture of
strict confidentiality between Tdh staff and non Tdh employees
Abuse Prevention Policy – Operational Risk Management
Commit to respect Tdh Risk Management
Policies including: Child Safeguarding Policy, Safety and Security Policy and
Anti-Fraud/Corruption Policy, Whistle Blowing Policy
Commit to ensure the best
implementation possible of the Tdh Risk Management Policies.
Commit to inform supervisors and to
deal with any cases, allegations, or possibility of transgression, even
potential, of the Tdh Risk Management Policies.
Staff employed to work in Tdh will be expected to have:
Professional conduct that reflects
proper behavior in accordance with local culture and tradition.
Ensure the moral protection of the
name of Terre des hommes and defend in all circumstance
Commits to observe discretion on any
information related to the organization functioning and beneficiary related
He/she will conduct his or her duties
in respect of the Charter of Terre des hommes and the Tdh Child Protection
Interested candidates who meet the
criteria above are encouraged to send their applications letter and detailed
CVs to
Candidates are required to indicate
the position title on the subject line of the email when applying.
Kindly note only applications sent to
this email address will be considered.
Only shortlisted candidates will be
contacted. Locals and female candidates are encouraged to apply.
Closing date for the application of
this position is 29 May, 2020.
Tdh’s recruitment and selection
procedures reflect our commitment to protect children’s rights, which includes
the prevention of all forms of child abuse.

Tdh is an equal opportunity employer


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