Italian Speaking Customer Service Representative Jobs vacancy kenya 2019
Career Employment Kenya: Italian Speaking Customer Service Representative Jobs vacancy kenya 2019
Job Description: Today Work Kenya

Sense of Africa is a footprint brand of Tourvest Destination Management, a division of the Tourvest Integrated Group of Companies. Sense of Africa operates wholly owned offices in Kenya, Tanzania, Uganda, Namibia and Botswana.

Our operation in Kenya is now seeking to recruit and fill the position of an Italian Speaking Customer Service Representative.

Roles & Responsibilities: 

  1. Meeting and seeing off all arriving clients from/to their flights and safaris.
  2. Preparing personalized welcome/departure information for the guest.
  3. Briefing and debriefing the safaris with accurate and comprehensive information and service for both the clients and the drivers.
  4. Proposing and selling excursions to the clients to enhance the quality of their holiday.
  5. Reconfirming all clients’ flights.
  6. Compiling daily reports on all the irregularities on flights and any other complaints from guests.
  7. Handling lost/damaged luggage effectively
  8. Preparation of weekly and monthly reports

Qualifications and Required Skills:

  • Diploma in Tour Operations/Customer Care
  • Must possess strong Italian speaking language
  • 3 Years’ experience in Customer Service in Hospitality/Tourism Sector would be an added advantage
  • Demonstrated passion for excellence with respect to service delivery for clients
  • Strong decision-making and problem solving abilities
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Report Writing & Communication Skills (both oral and written)
  • Planning, Organization and Negotiation Skills
  • Flexibility and willingness to work within a flexible schedule ( long/irregular hours)
  • Computer literate and competency in Tourplan operating system will be an added advantage
  • Be fully conversant with all company safaris

Interested candidates should submit their CV clearly indicating the position applied for as the subject matter.

Deadline for receiving applications will be 24 May 2019 @ 1700hrs.

Only shortlisted candidates will be contacted.

NB: Sense of Africa will never ask you for money in return for advancement in the recruitment
 process or, for being offered a position.