Lead Field Technician Job in Kenya 2020
Career Employment Kenya: Lead Field Technician Job in Kenya 2020
Job Description: Today Recruitment Kenya

Our client, a manufacturer of commercial refrigeration in Kenya seeks to recruit a Lead Field Technician.

Ref: LFT 2020

Role Summary: To manage the daily technicians in trade both insourced and outsource with the goal to meet the daily Preventative maintance target and achieving the OTRR as per the agreed customers SLA. To attend to all repairs and PM calls within the assigned region of Kenya.

Roles & Responsibilities

  • Overall responsible for daily field service performance for both in house technicians and contractor maintenance service provider’s (MSP) technicians.
  • Overall responsible for achieving the daily Preventative maintenance target per technician and MSP.
  • Daily route planning and effective utilization of company resources.
  • Attending to technical repairs and preventative maintainance calls in own area of responsibility.
  • Daily reporting of calls attended
  • Achieving the OTRR (On time repair rate) of 95% for all customers.
  • Effective use of eService and Pocket biz
  • Performance coaching and discipline of team
  • Training and knowledge transfer to in-house team and customer technicians.
  • Must be customer service minded above everything target orientated.
  • Good communication skills- Written and Spoken.
  • Good understanding of the Forward system.
  • Inventory control, internal and external customer relationship.
  • Excellent understanding of spare parts catalogue and Global Masterfile.
  • Good overall understand of the customer part numbers and description

KPIs

  • Overall responsible for daily field service performance for both in house technicians and contractor maintenance service provider’s (MSP) technicians.
  • Overall responsible for achieving the daily Preventative maintenance target per technician and MSP.
  • Daily route planning and effective utilization of company resources.
  • Attending to technical repairs and preventative maintenance calls in own area of responsibility.

Skills & Qualifications

  • National diploma
  • Minimum of THREE years’ experience in service technical role.
  • Strong proficiency in Microsoft Excel, PowerPoint and other Microsoft Office products
  • Strong business acumen and good at understanding of technical complexities.
  • Strong customer facing skills – building relationships
  • Experience in building effective teams, demonstrating a collaborative leadership style;
  • Action oriented, with a proven ability to deliver results;

How to Apply

If you are qualified and up to the challenge send your Resume to vacancies@stratostaff.co.ke by 31st October 2020.

Please note that only qualified candidates will be contacted.

Job Summary:
Job Title

Lead Field Technician

Job Category

Engineering and Technical

Job Type

FULL_TIME

Company / Organization

Recruitment Company in Kenya

Approx. Salary

KShs

Job Opening Date

20201020

Job Expiry Date

20201101

Job Details
Job Location

Nairobi

Nairobi, Kenya

N/A

Nairobi County

Kenya

Engineering and Technical

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