Massive Recruitment by Safaricom 2019
Career Employment Kenya: Massive Recruitment by Safaricom 2019
Job Description: Today Work Kenya

Cyber Security Assurance



We are pleased to announce the
following vacancy in the Technology Security Department within
the Corporate Security Division. In keeping with our current
business needs, we are looking for a person who meets the criteria indicated
below.

Reporting to the Senior
Manager, Technology Security – Architecture, Design & Assurance
, the
position holder will support the Technology Security Assurance as required by
the business.

·        
Conduct periodic security reviews,
vulnerability assessments & penetration tests across all of Safaricom’s
systems/infrastructure
·        
Ensure all new and existing
systems/products/services comply with Safaricom’s security policies &
standards and other industry best practices e.g. ISO27001, PCI, GDPR etc.
·        
Provide timely and quality security
assurance reports and advice to the business when required even with very tight
deadlines
·        
Do regular follow ups with system
custodians/owners to ensure any security risks identified are addressed within
the agreed timelines
·        
Define technology security metrics
and report periodically on security compliance across all networks/systems
·        
Develop a monthly scorecard for each
department based on how well they are performing in terms of Technology
Security compliance
·        
Research on new
threats/technologies/vulnerabilities/security design principles etc.
·        
Minimum of 5 years’ working
experience in Information Systems Security – e.g. Ethical Hacking, Penetration
Testing, Vulnerability Assessments, Pre-and-Post Implementation System Reviews,
etc.
·        
Minimum of 5 years’ working
experience in Networks and Operating Systems e.g.  Cisco, Windows (All),
Unix, Linux etc.
·        
Minimum of 5 years’ working
experience in programming and various Web application technologies e.g. cPanel,
ModSecurity, Apache, Java, PHP, ASP, CMS, Joomla, WordPress etc. will be an
added advantage
·        
Working knowledge of Virtualization
Technologies e.g. VMware, Microsoft HyperV, etc. will be an added advantage
·        
Working knowledge and experience in
DevOps and Microservices technologies i.e. Docker, Kubernetes, Jenkins,
Gitlab/Github etc…
·        
Working knowledge of Mobile and GSM
technologies e.g. Android, IOS, 2G, 3G, LTE, USSD etc
·        
Degree in Electrical Eng/Computer
Science/Information Technology or other relevant technical degree
·        
Advanced professional information
security certifications e.g. CISSP/CISM/CISA/GIAC/CEH/CPTP/OSCP are preferred
·        
Advanced Networking certifications:
CCNA/CCNP/CCSP/CCIE are also preferred
·        
Certifications in Microsoft Windows
and Linux/Unix Operating Systems
·        
Certifications in the use and
administration of security tools e.g. Firewalls/IDS/Antivirus/Ethical Hacking
tools
·        
Certifications in Virtualization
Technologies e.g. VMware, HyperV, EMC, Cisco UCS
We are pleased to announce the
following vacancy in the Converged Service Operations Department within
the Technology Division.   In keeping with
our current business needs, we are looking for a person who meets the criteria
indicated below.
Reporting to the Manager –
Data Support, Core Network Support
, the position holder
will ensure high availability in the core network elements.
·        
Schedule and document preventive
maintenance.
·        
Schedule and document BCP/DR plans/
·        
KPI monitoring of system and service
availability to ensure adherence to agreed and standard KPI thresholds.
·        
Integration of new equipment,
solutions and implementation of new technologies.
·        
Configuration changes on existing
Network elements, detail analysis and troubleshooting of incidents/faults
within SLA.
·        
University degree in Electrical &
Electronics engineering or related technology.
·        
5 years working experience in
IT/telecommunications with at least 2years’ experience in operations and
support of data networks.
·        
Hands-on experience with Cisco/Huawei
IP switching, routing and in-depth knowledge of routing protocols BGP, IGRP,
EIGRP and OSPF.
·        
Knowledge of bash shell, python or
perl scripting and Linux server administration.
·        
System and application monitoring
tools like SNMP, NAGIOS,etc
·        
Basic knowledge of GSM data
communication technologies and call-flows e.g GPRS,UMTS and LTE/EPC.
·        
Experience in operation of a
virtualized environment is an added advantage.
We are pleased to announce the
following vacancy in the Masoko Department within the Enterprise Business Unit
Division. In keeping with our current business needs, we are looking for a
person who meets the criteria indicated below.
Reporting to the Senior Manager
Vendor Operations, the position holder will be tasked with improving the
overall business performance, customer satisfaction and re-purchase rates by
improving the vendor performance.
·        
Develop processes in conjunction with
the Warehousing and Logistics teams to improve the vendor On-Time Shipping
& On-Time Delivery which will improve Customer Experience.
·        
Ensure all vendors on Masoko are
aware of the SLAs and agree to abide by them.
·        
Enforce, update and refresh Masoko
SLAs for vendors
·        
Create clean and compelling visual
reporting and graphical depictions of data that shows impact of OTS/OTD and
Order Defect Rate performance for Masoko.
·        
Analyze large quantities of data to
Category Managers and the business at large make timely and relevant decisions
in the onboarding and management of vendors.
·        
Manages end-to-end Partner
Performance metrics, Order Defect Rate, On-Time Shipping, Valid Tracking, and
relationship success.
·        
Monitoring and defining strategies to
act on customer feedback; and providing strategic and operational
recommendations to senior staff and cross-functional/third party partners
·        
In conjunction with warehousing and
content teams ensure the accuracy of the stock levels published on the website
especially for consignment stock.
·        
Ensure the adoption of the Vendor
Portal for all vendors.
·        
Bachelor’s degree in a relevant and
quantitative field (e.g. Operations Research, Economics, Management Science,
Business Analytics, Statistics, etc.).
·        
6+ years of total work experience
·        
Experience in establishing,
measuring, and meeting service level agreements, improving the availability,
performance, and quality of systems, and managing complex on-the-fly
operational concerns.
We are pleased to announce the
following vacancy in the Consumer Products and Services Department within the
Consumer Business Unit Division.
Reporting to the HOD – Consumer
Products and Services, the role holder will be responsible for setting the
strategic direction for the assigned Consumer Products and Services by;
defining the overall strategy, designing and developing insightful segment-led
propositions and crafting the marketing strategy to drive product adoption and
usage in conjunction with other stakeholders.
They will also manage the assigned
products life cycle and general commercial aspects to ensure continuous product
performance on profitability, NPS and brand fit.
·        
Develop, Manage and Deliver
propositions for assigned product/portfolio.
·        
Partner management for all Products
and services.
·        
Deliver P&L for assigned
product/portfolio.
·        
Develop and own the assigned Products
innovation funnel and New Product Introductions Roadmap.
·        
Responsible for ranking and
prioritizing different requirements, approve final release plan and accept all
deliverables against set acceptance criteria.
·        
Drive the Digital Transformation
agenda and design thinking across the consumer product teams.
·        
Develop and execute strategies to
capture value from existing products through effective growth stimulation and
new products adoption.
·        
Develop product master plans,
adoption plans and revenue plans and execute to realize set targets.
·        
Perform needs analysis at prospective
customers and market segments as well as employ business analytics insights to
identify opportunities and create winning propositions that deliver to the
product portfolio objectives of revenue, retention, innovation and Net Promoter
Score (NPS).
·        
Manage the full products lifecycle
for the assigned product/portfolio including products rationalization and
performance reviews that lead to enhancements of existing products and
retirement/replacement of products that are neither profitable nor delivering
retention and brand equity values to the business unit.
·        
Ensure transfer and sustenance of
products knowledge among the relevant support teams before launch and
thereafter during the product lifecycle.
·        
Initiate and coordinate the launch of
new products and services with the segments and marketing team and ensure
successful go-to-market and market activation of products and services.
·        
Ensure all products information is
properly documented and in format suitable for the different stakeholders.
·        
Lead the consumer products and
services team in creating and sustaining a cultural environment shaped by the
Safaricom way of leadership;
·        
Lead and manage the team assigned,
ensuring the team has clear priorities, direction and remain motivated by
providing inspirational leadership through regular coaching and
·        
Increase the employee engagement
index for the consumer products and services team in line with agreed targets.
·        
Bachelor’s Degree in a Technical or
Commercial discipline from a recognized university
·        
Experience of 5 years in a high
result oriented organization with at least two in a commercial setting driving
growth through products and innovation or product brand management.
·        
Experience in use of Analytics and
AB/multivariate testing and other methodologies to drive data driven decision
making
·        
Understanding of GSM and related
Telecom Technologies and Platforms
·        
Flexible with planning and work
estimation, managing and empowering related team(s), able to continuously
balance between the customer and commercial needs
·        
Excellent problem solving skills with
the ability to minimize overhead tasks with the tea and manage interdependence
with other teams
·        
Excellent written and verbal
communication skills coupled with good listening and critical reasoning skills.
·        
Team player with excellent
influencing skills and high level of initiative and self-drive with the ability
to foster an inclusive culture

We are pleased to announce the
following vacancy in the Masoko Department within the Enterprise Business Unit
Division. In keeping with our current business needs, we are looking for a
person who meets the criteria indicated below.
Reporting to the Senior Manager
Vendor Operations – Enterprise Business Unit, the position holder will be in
charge of projects that contribute to long-term success, supporting business
growth & profitability and allowing the platform to increase diversity of
its offerings.
·        
Deliver against key financial and
service level performance indicators: Turnover, margin, stock cover, selection
·        
Negotiate product pricing,
commissions and/or rebates on product sold
·        
Build a process to streamline
commissions of vendors
·        
Build the inventory pipeline in
correct product mix (assortment and depth)
·        
Inventory management
·        
Maintain relationships with existing
suppliers whilst seeking out new ones
·        
Continuously assess industry and
market trends locally and internationally
·        
Plan and execute joint marketing
activities with suppliers and vendors
·        
Work closely with Category Managers
and Commercial & marketing teams to ensure strategic alignment
·        
Work closely with Customer Service to
resolve inventory related queries
·        
Develop RTV processes for inventory
held
·        
Ensuring records are maintained
accurately and vendor catalogues are updated regularly.
·        
5+ years in buying, account
management, financial analysis and/or marketing
·        
2+ years negotiation experience
·        
Strong analytical and quantitative
skills; leverage data and metrics to develop assumptions and support
conclusions
·        
Proficiency with Excel and basic
financial modeling.
We are pleased to announce the
following vacancy in the Converged Service Operations Department within
the Technology Division.   In keeping with
our current business needs, we are looking for a person who meets the criteria
indicated below.
Reporting to the Manager –
Data Support, Core Network Support
, the position holder
will ensure high availability in the core network elements.
·        
Schedule and document preventive
maintenance.
·        
Schedule and document BCP/DR plans/
·        
KPI monitoring of system and service
availability to ensure adherence to agreed and standard KPI thresholds.
·        
Integration of new equipment,
solutions and implementation of new technologies.
·        
Configuration changes on existing
Network elements, detail analysis and troubleshooting of incidents/faults
within SLA.
·        
University degree in Electrical &
Electronics engineering or related technology.
·        
5 years working experience in
IT/telecommunications with at least 2years’ experience in operations and
support of data networks.
·        
Hands-on experience with Cisco/Huawei
IP switching, routing and in-depth knowledge of routing protocols BGP, IGRP,
EIGRP and OSPF.
·        
Knowledge of bash shell, python or
perl scripting and Linux server administration.
·        
System and application monitoring
tools like SNMP, NAGIOS,etc
·        
Basic knowledge of GSM data
communication technologies and call-flows e.g GPRS,UMTS and LTE/EPC.
·        
Experience in operation of a
virtualized environment is an added advantage.
We are pleased to announce the
following vacancy in the Technology Security Department within
the Corporate Security Division. In keeping with our current
business needs, we are looking for a person who meets the criteria indicated
below.
Reporting to the Senior
Manager, Technology Security – Architecture, Design & Assurance
, the
position holder will support the Technology Security Assurance as required by
the business.
·        
Conduct periodic security reviews,
vulnerability assessments & penetration tests across all of Safaricom’s
systems/infrastructure
·        
Ensure all new and existing
systems/products/services comply with Safaricom’s security policies &
standards and other industry best practices e.g. ISO27001, PCI, GDPR etc.
·        
Provide timely and quality security
assurance reports and advice to the business when required even with very tight
deadlines
·        
Do regular follow ups with system
custodians/owners to ensure any security risks identified are addressed within
the agreed timelines
·        
Define technology security metrics
and report periodically on security compliance across all networks/systems
·        
Develop a monthly scorecard for each
department based on how well they are performing in terms of Technology
Security compliance
·        
Research on new
threats/technologies/vulnerabilities/security design principles etc.
·        
Minimum of 5 years’ working
experience in Information Systems Security – e.g. Ethical Hacking, Penetration
Testing, Vulnerability Assessments, Pre-and-Post Implementation System Reviews,
etc.
·        
Minimum of 5 years’ working
experience in Networks and Operating Systems e.g.  Cisco, Windows (All),
Unix, Linux etc.
·        
Minimum of 5 years’ working
experience in programming and various Web application technologies e.g. cPanel,
ModSecurity, Apache, Java, PHP, ASP, CMS, Joomla, WordPress etc. will be an
added advantage
·        
Working knowledge of Virtualization
Technologies e.g. VMware, Microsoft HyperV, etc. will be an added advantage
·        
Working knowledge and experience in
DevOps and Microservices technologies i.e. Docker, Kubernetes, Jenkins,
Gitlab/Github etc…
·        
Working knowledge of Mobile and GSM
technologies e.g. Android, IOS, 2G, 3G, LTE, USSD etc
·        
Degree in Electrical Eng/Computer
Science/Information Technology or other relevant technical degree
·        
Advanced professional information
security certifications e.g. CISSP/CISM/CISA/GIAC/CEH/CPTP/OSCP are preferred
·        
Advanced Networking certifications:
CCNA/CCNP/CCSP/CCIE are also preferred
·        
Certifications in Microsoft Windows
and Linux/Unix Operating Systems
·        
Certifications in the use and
administration of security tools e.g. Firewalls/IDS/Antivirus/Ethical Hacking
tools
·        
Certifications in Virtualization
Technologies e.g. VMware, HyperV, EMC, Cisco UCS
We are pleased to announce the
following
 fixed term Contract
opportunity 
in Market Development Department within the Commercial
Division
.   In keeping with our
current business needs, we are looking for persons who meets the criteria
indicated below.
Reporting to the Manager – Systems Rollout, the position holder will support the business by
ensuring cost effective and timely delivery of technological solutions that
enable execution, optimize efficiency of Sales Operations and digital
transformation.
·        
Carry out full business requirements
discovery and engage in delivery of the given business requirements through
projects to completion by working in multiple agile squads and a variety of end
users to ensure achievement of technical objectives and user requirements’
satisfaction;
·        
Provide technical expertise to Retail
and Sales Operations in data analysis, systems support, new automation and
systems change requests, while serving as liaison between IT and business users
within the customer organization
·        
Develop, Implement, configure and
test feasible system solutions that enhance efficiency within Retail and Sales
Operations, with a bias on realization of operational excellence, better
customer experience and promoting delivery of right products.
·        
Administer publishing of fresh
content on the Retail and Sales Operations intranet, noticeboards and cascading
of communication to the teams on mobile platforms.
·        
Spearhead digitization of document
management and customer support processes.
·        
Handle information quality control
for business related content.
·        
Research, recommend and implement
current technological trends while involving relevant stakeholders in the
overall process.
·        
Participate in Innovation activities
to drive simplification and efficiency for better customer experience.
·        
Evaluate current service and systems’
gaps and recommended opportunities for improvement.
·        
Represent the business in all system
testing sessions before and post deployment. Carry out tests and communicate
defects with the customer in mind.
·        
Represent the business in change
management and systems support of rolled out systems.
·        
Share periodical projects’ progress
reports that detail achieved project milestones
·        
A BSC Degree in Computer Science /
Software Engineering, Informatics etc.
·        
Minimum of 2 years work experience in
a highly dynamic systems development and projects management environment.
·        
Experienced in Database
administration for SQL, Oracle and Microsoft Excel databases.
·        
Minimum of 2 years in Software
development / Programming experience in Web development and various scripting
languages such as PHP, .Net, HTML, JSP, CS, JavaScript etc.
·        
Minimum of 2 years’ experience in
data analysis and reporting using data visualization tools e.g. Power BI.
·        
Proficiency in Microsoft Office
packages is mandatory. (MS Access, Excel, PowerPoint, Word, MS Visio).
·        
It is key to have an online content
management experience using Content Management Systems like SharePoint, Joomla
and other CMS platforms.
·        
Good analytical Skills (statistics)
·        
Experience in Mobile App development
will be an added advantage.
·        
Two years working experience in
Customer Service / Retail Sales in a Telco will be an added advantage.
·        
Knowledge and Experience of Microsoft
SharePoint will be an added advantage

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