Operations Manager Jobs vacancy kenya 2019
Operations Manager Jobs vacancy kenya 2019
Career Employment Kenya: Operations Manager Jobs vacancy kenya 2019
Job Description: Today Work Kenya
Reports To: Directors
Under the direction of the
- Manage the day to day
activities of all Focus Clinical and Diagnostic Centres
- Plan and coordinate
development and implementation of a marketing strategy in order to achieve the
- Manage corporate clients of
- Manage the Human Resources on
a day to day basis
Key Result Areas & Major
organize, control and lead operations of all Focus clinical and diagnostic
centres on a day to day basis
with the Directors and heads of
Clinical, Laboratory, Pharmacy, Nursing, Marketing, Finance and IT about
problems, system improvements, suggest solutions and seek guidance as required.
- Contribute to short and
long-term organizational planning and strategy as a member of the management
- Participate in the
preparation of standard policies and procedures for Focus in collaboration
clinical, diagnostic and support services departments practicing at Focus
- Providing services on matters
relating to insurance questions and business structure and growth.
- Handle patient/ client
complaints and take appropriate action based on their assigned authorities to
address their concerns, in order to increase patient satisfaction and loyalty.
- Visit all locations to
evaluate the performance of the staff as per all applicable policies and
procedures and submit reports every quarter. Each clinic should be visited at
least once week or as necessary.
Determine staffing requirements, interview, and
hire, in consultation with the management. Train new employees or oversee those
Monitor staff performances and appraise staff
- Ensure all staff within the
organization work as a team towards achievement of the organizational goals and
objectives. Work with relevant Focus departments to develop and train staff.
- Supervise coach Centre
Managers on a regular basis.
- Ensure that all staff
handling revenue and cash perform their cashiering functions according to Revenue Collection and Cashiering Protocol.
- Do staff appraisals,
performance measurement and improvement plans
and take collective action on supply, staff, and other costs as compared to
budget and actual revenues of the Centres.
Manage and increase the effectiveness and
efficiency of support services. (HR, IT and Finance)
- Maintain effective
communication with all centre clinical members regarding clinic timings, number
of patients to be seen, equipment and supplies required for smooth functioning
of the clinics.
- Coordinate with Laboratory
and other departments for prompt and timely delivery of patient test results.
closely with IT providers / Department to ensure all information systems
function smoothly and meet the needs of the users.
Manage marketing and third party relations (such
as security, legal, IT, etc)
- Ensure all necessary
administrative and legal formalities are completed.
- Ensure that the third party
properly executes the agreed terms and conditions.
- Collaborate and guide
Marketing staff in development of marketing and business development plans for
and guide the implementation of marketing activities to achieve the objectives.
- Prepare operational
performance reports to enable evaluation of the performance of the centres
- Annual centres productivity
- Monthly volume by clinician, diagnostic
services, referrals, waiting times, and patient satisfaction in all areas.
- Performance and productivity indicators
- Update and revise SOPs to
effectively carry out goals and objectives of the organization.
- Assist in preparation of both
capital and operating budgets based on approved goals and objectives of Focus
Clinical and Diagnostic Centres.
- Plan and
coordinate the development and implementation of new centres and services by
working with the Management and appropriate departments.
SKILLS AND KNOWLEDGE:
- Bachelors degree in Business
Administration or equivalent from a recognized training institution
- Bachelors/Masters degree in Medical
discipline will be an added advantage
- Technical School graduate
with 6 to 8 years related experience including 2 to 4 years supervisory level
- Strong background and work
experience in Finance
- Excellent computer skills and
proficient in excel, word, outlook and PowerPoint
- Knowledge and experience in
organizational effectiveness and operations management implementing best
- Budget development and
PERSONAL CHARACTERISTICS AND BEHAVIOUR
- Understand profitability and
financial controls organizing and planning skills (set up processes and
- Ability to perform
efficiently in a stressful environment
- Excels at operating in a fast
pace, community environment
- Excellent hands on problem
solving, strategic management planning and trouble shooting skills
- Excellent people manager,
open to direction and collaborative work style and commitment to get the job
- Excellent interpersonal
skills and a collaborative management style
- Ability to look at situations
from several points of view.
- Ability to motivate and train
staff- interpersonal and supervisory skills
- Persuasive with details and
- Delegate responsibilities
- High comfort level of working
in diverse environment
- Demonstrated leadership and
vision in managing staff groups and major projects or initiatives
- Ability to challenge and
debate issues of importance to the organization
- A demonstrated commitment to
high professional ethical standards and diverse workplace
- Excellent written and verbal