Operations Manager Jobs vacancy kenya 2019
Career Employment Kenya: Operations Manager Jobs vacancy kenya 2019
Job Description: Today Work Kenya

Reports To: Directors


Under the direction of the

  1. Manage the day to day
    activities of all Focus Clinical and Diagnostic Centres
  2. Plan and coordinate
    development and implementation of a marketing strategy in order to achieve the
    organizational objectives
  3. Manage corporate clients of
    the organization
  4. Manage the Human Resources on
    a day to day basis



Key Result Areas & Major

Organizational Effectiveness

  • Plan,
    organize, control and lead operations of all Focus clinical and diagnostic
    centres on a day to day basis
  • Consult
    with the Directors and heads of 
    Clinical, Laboratory, Pharmacy, Nursing, Marketing, Finance and IT about
    problems, system improvements, suggest solutions and seek guidance as required. 

Organizational Leadership

  • Contribute to short and
    long-term organizational planning and strategy as a member of the management
  • Participate in the
    preparation of standard policies and procedures for Focus in collaboration
    clinical, diagnostic and support services departments practicing at Focus
  • Providing services on matters
    relating to insurance questions and business structure and growth.
  • Handle patient/ client
    complaints and take appropriate action based on their assigned authorities to
    address their concerns, in order to increase patient satisfaction and loyalty.
  • Visit all locations to
    evaluate the performance of the staff as per all applicable policies and
    procedures and submit reports every quarter. Each clinic should be visited at
    least once week or as necessary. 

Determine staffing requirements, interview, and
hire, in consultation with the management. Train new employees or oversee those
personnel processes.

Monitor staff performances and appraise staff

  • Ensure all staff within the
    organization work as a team towards achievement of the organizational goals and
    objectives. Work with relevant Focus departments to develop and train staff.
  • Supervise coach Centre
    Managers on a regular basis.
  • Ensure that all staff
    handling revenue and cash perform their cashiering functions according to Revenue Collection and Cashiering Protocol.
  • Do staff appraisals,
    performance measurement and improvement plans
  • Review
    and take collective action on supply, staff, and other costs as compared to
    budget and actual revenues of the Centres. 

Manage and increase the effectiveness and
efficiency of support services. (HR, IT and Finance)

  • Maintain effective
    communication with all centre clinical members regarding clinic timings, number
    of patients to be seen, equipment and supplies required for smooth functioning
    of the clinics.
  • Coordinate with Laboratory
    and other departments for prompt and timely delivery of patient test results.
  • Work
    closely with IT providers / Department to ensure all information systems
    function smoothly and meet the needs of the users.

Manage marketing and third party relations (such
as security, legal, IT, etc)

  • Ensure all necessary
    administrative and legal formalities are completed.
  • Ensure that the third party
    properly executes the agreed terms and conditions.
  • Collaborate and guide
    Marketing staff in development of marketing and business development plans for
    the centres.
  • Participate
    and guide the implementation of marketing activities to achieve the objectives.


  • Prepare operational
    performance reports to enable evaluation of the performance of the centres
  • Annual centres productivity
  • Monthly volume by clinician, diagnostic
    services, referrals, waiting times, and patient satisfaction in all areas.
  • Performance and productivity indicators
  • Update and revise SOPs to
    effectively carry out goals and objectives of the organization.
  • Assist in preparation of both
    capital and operating budgets based on approved goals and objectives of Focus
    Clinical and Diagnostic Centres. 

Logistics Management

  • Plan and
    coordinate the development and implementation of new centres and services by
    working with the Management and appropriate departments. 




  • Bachelors degree in Business
    Administration or equivalent from a recognized training institution
  • Bachelors/Masters degree in Medical
    discipline will be an added advantage


  • Technical School graduate
    with 6 to 8 years related experience including 2 to 4 years supervisory level 



  • Strong background and work
    experience in Finance
  • Excellent computer skills and
    proficient in excel, word, outlook and PowerPoint
  • Knowledge and experience in
    organizational effectiveness and operations management implementing best
  • Budget development and
    oversight experience




  • Understand profitability and
    financial controls organizing and planning skills (set up processes and
  • Ability to perform
    efficiently in a stressful environment
  • Excels at operating in a fast
    pace, community environment 


  • Excellent hands on problem
    solving, strategic management planning and trouble shooting skills
  • Excellent people manager,
    open to direction and collaborative work style and commitment to get the job
  • Excellent interpersonal
    skills and a collaborative management style
  • Ability to look at situations
    from several points of view. 

Human Resources

  • Ability to motivate and train
    staff- interpersonal and supervisory skills
  • Persuasive with details and
  • Delegate responsibilities
  • High comfort level of working
    in diverse environment 


  • Demonstrated leadership and
    vision in managing staff groups and major projects or initiatives
  • Ability to challenge and
    debate issues of importance to the organization
  • A demonstrated commitment to
    high professional ethical standards and diverse workplace
  • Excellent written and verbal
    communication skills