Operations Officer Jobs vacancy kenya 2019
Operations Officer Jobs vacancy kenya 2019
Career Employment Kenya: Operations Officer Jobs vacancy kenya 2019
Job Description: Today Work Kenya
Application Deadline: 25 March 2019
Location: Nairobi, Kenya
Start Date: As Soon As Possible
Turaco is an insurance intermediary
that designs customer-focused insurance products, markets to partners and end customers
and manages customer and claims administration, in collaboration with local
insurers in East Africa. Turaco offers on-demand health loans so customers can
get care at our network of clinics or hospitals and pay back over time. We
understand that the microinsurance market requires innovative and bespoke
solutions. At Turaco we value simplicity, communication and transparency
and strive to transform the way insurance works. When it comes to claims, our
goal is to pay out, and fast.
The Operations Officer reports to
the Operations Lead of Turaco and is responsible for the following:
- Ensure all institutional
clients submit monthly policies by the fifth (5th) working day of a new
month to Turaco.
- Ensure individual policies sold
by field officers are correctly captured into the system for appropriate
- Follow up and ensure partners
pay premiums, commissions and fees within defined turnaround times (where
- Capture all details of billed
and collected premiums, commissions and fees (where applicable) to the
Revenue Management Sheet.
- Maintain a record of all
relevant actions from the above in the Policy Data Administration
- Provide timely response to
claims reported by clients within defined turnaround times to ensure a
high level of operational delivery quality.
- Maintain accurate, up-to-date
records of all claims notified in the claims management database as well
as all related soft and hard copy documentation.
- Follow up on claims with
outstanding documentation for a minimum of six (6) consecutive weeks and
assist clients in retrieving such documents.
- Liaise with insurers to ensure
valid claims are paid within agreed timelines. In the event of any doubt
as to the validity of a claim, liaise with all parties to further
investigate claims for final resolution.
- Demonstrate a high sense of
empathy toward affected clients and clients’ staff in all claim-related
- Prepare claims reports for
clients and insurers per agreed timelines.
- Build a thorough understanding
of all products and partnerships undertaken by Turaco.
- Provide assistance to partners
in resolving insurance related concerns. This may involve spending a day
or two every week in the clients’ office.
- Participate in training of
clients’ staff and provide assistance where needed.
- Keep an up-to-date log of all
Turaco’s documents in management databases.
- Build mastery of the regulatory
environment for microinsurance in Kenya
- Report to management any new
updates to the regulatory framework that (potentially) affect Turaco’s
status and operations.
Qualifications & Your Profile:
- Bachelor’s degree qualification
- Minimum insurance
qualification: Certificate of Proficiency (Desired but not mandatory).
- At least three (3) years’ work
experience, preferably in an international organization and/or insurance firm.
- Strong track record of
operations delivery, including administrative management, reports,
contracts, business processes, and the like.
- Sound interpersonal skills and
- Experience in developing and
improving operational delivery processes.
- Experience in accounting and
filing statutory taxes (Desired but not mandatory).
- Ability to work autonomously
and take initiative; demonstrate self-motivation and energy, work well
under pressure, and meet tight deadlines.
- Ability to effectively present
and sell concepts to managers in partner organizations who are often not
familiar with insurance.
- Willingness to work as a team
member with people across geographies and cultures.
- Fluency in spoken and written
English essential, local language knowledge preferred.
- Strong knowledge of and
experience with Microsoft Office Suite, especially Microsoft Excel or
Access, and Word.
- Live Turaco’s values – care and
protect our customers, do the right thing for our customers, and have fun!
Turaco offers a competitive salary
and benefits commensurate with experience.