Operations Officer Jobs vacancy kenya 2019
Career Employment Kenya: Operations Officer Jobs vacancy kenya 2019
Job Description: Today Work Kenya

Application Deadline: 25 March 2019

Location: Nairobi, Kenya

Start Date: As Soon As Possible

About the

Turaco is an insurance intermediary
that designs customer-focused insurance products, markets to partners and end customers
and manages customer and claims administration, in collaboration with local
insurers in East Africa. Turaco offers on-demand health loans so customers can
get care at our network of clinics or hospitals and pay back over time. We
understand that the microinsurance market requires innovative and bespoke
solutions.  At Turaco we value simplicity, communication and transparency
and strive to transform the way insurance works. When it comes to claims, our
goal is to pay out, and fast.

Key Roles
& Responsibilities

The Operations Officer reports to
the Operations Lead of Turaco and is responsible for the following:


  • Ensure all institutional
    clients submit monthly policies by the fifth (5th) working day of a new
    month to Turaco.
  • Ensure individual policies sold
    by field officers are correctly captured into the system for appropriate
    insurance provision.
  • Follow up and ensure partners
    pay premiums, commissions and fees within defined turnaround times (where
  • Capture all details of billed
    and collected premiums, commissions and fees (where applicable) to the
    Revenue Management Sheet.
  • Maintain a record of all
    relevant actions from the above in the Policy Data Administration
    Management Tracker.


  • Provide timely response to
    claims reported by clients within defined turnaround times to ensure a
    high level of operational delivery quality.
  • Maintain accurate, up-to-date
    records of all claims notified in the claims management database as well
    as all related soft and hard copy documentation.
  • Follow up on claims with
    outstanding documentation for a minimum of six (6) consecutive weeks and
    assist clients in retrieving such documents.
  • Liaise with insurers to ensure
    valid claims are paid within agreed timelines. In the event of any doubt
    as to the validity of a claim, liaise with all parties to further
    investigate claims for final resolution.
  • Demonstrate a high sense of
    empathy toward affected clients and clients’ staff in all claim-related
  • Prepare claims reports for
    clients and insurers per agreed timelines.

Operations-Related Tasks

  • Build a thorough understanding
    of all products and partnerships undertaken by Turaco.
  • Provide assistance to partners
    in resolving insurance related concerns. This may involve spending a day
    or two every week in the clients’ office.
  • Participate in training of
    clients’ staff and provide assistance where needed.
  • Keep an up-to-date log of all
    Turaco’s documents in management databases.
  • Build mastery of the regulatory
    environment for microinsurance in Kenya
  • Report to management any new
    updates to the regulatory framework that (potentially) affect Turaco’s
    status and operations.

Qualifications & Your Profile:

  • Bachelor’s degree qualification
  • Minimum insurance
    qualification: Certificate of Proficiency (Desired but not mandatory).
  • At least three (3) years’ work
    experience, preferably in an international organization and/or insurance firm.
  • Strong track record of
    operations delivery, including administrative management, reports,
    contracts, business processes, and the like.
  • Sound interpersonal skills and
    communication skills.
  • Experience in developing and
    improving operational delivery processes.
  • Experience in accounting and
    filing statutory taxes (Desired but not mandatory).
  • Ability to work autonomously
    and take initiative; demonstrate self-motivation and energy, work well
    under pressure, and meet tight deadlines.
  • Ability to effectively present
    and sell concepts to managers in partner organizations who are often not
    familiar with insurance.
  • Willingness to work as a team
    member with people across geographies and cultures.
  • Fluency in spoken and written
    English essential, local language knowledge preferred.
  • Strong knowledge of and
    experience with Microsoft Office Suite, especially Microsoft Excel or
    Access, and Word.
  • Live Turaco’s values – care and
    protect our customers, do the right thing for our customers, and have fun!

& Benefits:

Turaco offers a competitive salary
and benefits commensurate with experience.