Peak DMC East Africa Group Leader / Tour Leader Job in Kenya 2019
Career Employment Kenya: Peak DMC East Africa Group Leader / Tour Leader Job in Kenya 2019
Job Description: Today Work Kenya

Peak DMC East Africa

Group Leader / Tour Leader

Position Purpose: To ensure the overall successful operation of each trip as detailed by PEAK DMC management with particular reference to the health, safety and enjoyment of the group members.

Qualification and Experience

  • Diploma or equivalent in tour guiding/operations from a recognized institution
  • Level 2 Senior First Aid Certificate (must be completed prior to commencement)
  • Demonstrated experience working and developing rapport with, a broad range of individuals and groups
  • Passion for travel in the PEAK Adventure Group style and travel experience in the areas of PEAK DMC operations
  • Basic computer skills including email, word and excel
  • Excellent English language skills

Other Skills and Attributes

  • An understanding of and commitment to PEAK DMC’s Responsible Travel philosophy
  • High standards of customer service
  • Sound leadership skills
  • Ability to work independently and problem solve
  • Excellent organisational skills
  • Experience in budgeting and handling large sums of money
  • An ability to communicate with people from varied cultures and backgrounds
  • To be physically fit and healthy to withstand the combination of long hours, and often mentally and physically challenging conditions
  • Sense of humour.

Other Requirements

  • Current passport
  • Tourism license
  • Consent for a criminal records check and medical examination

Accountabilities

Annual Operational Accountabilities

  • To consistently deliver a high level of Customer Service and Passenger Satisfaction.
  • To run all trips to Budget in accordance with PEAK DMC accounting procedures.
  • To run trips in adherence to PEAK DMC Itineraries Guidelines and policies and company values
  • To carry out administrative requirements in a thorough and timely manner.

Benchmark Measure

  • Passenger feedback.
  • Monthly report from accounts dept.
    Passenger feedback and reporting from RT Co-ordinator, OM, Sales Staff, etc.
    Complaint letters from travelers and agents.
    No of incidents resulting from trips led.
    OM reports and reviews – feedback from associated departments eg; accounts.

Annual Project Accountabilities OR Performance Pay Goals

To consistently deliver a high level of Customer Service and Passenger Satisfaction.

Measures & Targets

  • Day to day leading in an organised and professional manner.
  • To continually update and increase local knowledge of region/s by actively researching information in books, magazines, internet and interaction with local communities.
  • To research and produce articles and interest sheets to add to the PEAK DMC Leaders Website “data bank”.
  • To provide regular briefings to passengers.
  • Actively assist travelers when problems occur.
  • Take into account needs of individuals as well as the group.

To run all trips to Budget in accordance with PEAK DMC accounting procedures.

Measures & Targets

  • Provide accurate emailed accounts within 2 days of a trip finishing.
  • Keep up to date with most recent costings.
  • Keep additional costs (e.g. office) to a minimum where possible.

To run trips in adherence to PEAK DMC Itineraries Guidelines, Policies and Company Values.

Measures & Targets

  • To be aware of current PEAK DMC Policy and Guidelines relevant to leading and to act within these at all times.
  • To develop and maintain good working relationships and communication with local operators, fellow leaders and PEAK DMC management.
  • To uphold and promote Responsible Travel practices and adherence to Company Values by acting as a role model to other leaders and travelers by demonstrating respect for local people, customs and environments.
  • Initiating and/or participating in RT projects.
  • To ensure the safety and wellbeing of PEAK DMC travelers by leading trips in accordance with PEAK DMC’s Safety policy.
  • Be mindful of the safety of travelers at all times and to take preventative measures to ensure your own safety as well as that of your group members.
  • To facilitate interaction with local communities by initiating activities that bring travelers into contact with local communities, e.g. market visits
  • To develop language skills in order to act as an interpreter / “go-between”.
  • To ensure group members also adhere to PEAK DMC Policy and Guidelines wherever relevant and to act upon behavior that contravene these.

To carry out administrative requirements in a thorough and timely manner.

Measures & Targets

  • Administrative requirements include; loading passenger insurance and next of kin details onto the web, bookings, trip reports, etc.,
  • To communicate with PEAK DMC Office staff, management and fellow leaders in a regular and timely manner.

If you meet the above qualifications Send your applications to irene.omune@peakdmc.com

Applications will be accepted up to 23/03/2019.

Job Summary:
Job Title

Group Leader / Tour Leader

Job Category

Transport Logistics

Job Type

FULL_TIME

Company / Organization

PEAK DMC East Africa

Approx. Salary

KShs

Job Opening Date

20190315

Job Expiry Date

20190324

Job Details
Job Location

Nairobi

Nairobi, Kenya

N/A

Nairobi County

Kenya

CLICK HERE TO APPLY ONLINE