Poly Containers Customer Service Executive Job in Kenya 2019
Career Employment Kenya: Poly Containers Customer Service Executive Job in Kenya 2019
Job Description: Today Work Kenya

Job Vacancy: Customer Service Executive

Job Summary: To Work with customer service manager to ensure proper customer service is being delivered

Job Description

  • Open and maintain customer recording information
  • Receiving all incoming calls
  • Compile reports on overall customer satisfaction
  • Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Good knowledge about electronics like fridges, able to Answer questions about warranties or terms of sale
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Keep records of customer interactions, process customer accounts and file documents
  • Resolve customer complaints via phone, email, mail or social media

Requirements:

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school, diploma or equivalent; college degree preferred

Send Cv to hr@ polycontainers.co.ke

Deadline: 30th April 2019

Job Summary:
Job Title

Customer Service Executive

Job Category

Sales and Marketing

Job Type

FULL_TIME

Company / Organization

Poly Containers Kenya

Approx. Salary

KShs

Job Opening Date

20190420

Job Expiry Date

20190501

Job Details
Job Location

Nairobi

Nairobi, Kenya

N/A

Nairobi County

Kenya

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