Recruitment by Safaricom, Nairobi, Kenya 2019
Career Employment Kenya: Recruitment by Safaricom, Nairobi, Kenya 2019
Job Description: Today Work Kenya

Merchant Onboarding Officer

We are pleased to announce the
vacancy of 
Senior Officer – Merchant On boarding in the Enterprise
service Delivery 
Enterprise Business Unit Division.   In keeping with our current business needs,
we are looking for a person who meets the criteria indicated below.

Reporting to the Merchant On boarding Manager – Enterprise service
 the position holder
will support Merchant acquisition & merchant administration tools,
Manage 20/80 merchant relationship to deliver on business objectives, Implement
merchant management & support mechanisms in line with business processes to
support Merchant Services .The role will also involve Supporting Acquirers
& sales team in merchant roll out services.

General Administrative support for
the Acquirer & Merchants;
Ensure achievement of 100% SLAs on
Merchant processes;
Liaise between Safaricom, Merchants,
acquirers, and regional sales teams;
Provide back-up for Merchant customer
acquisition activities;
Facilitate availability of business
tools, novelties to enhance Merchant & Introducer/business activities;
Provide administrative support in
Activating & support to recruited merchants;
Ensure 100% compliance on Know Your
Customer (KYC) details prior set up of Partner/Merchant outlets;
Communicate on issues of
non-compliance/irregularities to Partners;
Ensure prompt & efficient set up
of  acquired/new Merchant outlets  and business Partners;
Ensuring that Merchant in the regions
achieve transaction value targets;
Facilitate attendance to walk-in
Sending Merchant correspondence,
calling & attending to merchants queries for all assigned merchants;
Preparing correspondence on internal
and external requests;
Prepare daily, weekly, monthly and
quarterly analytic transaction and Merchant registration reports for the
department/Introducer as requested.
Bachelor’s Degree from a recognized
At least over 1 year experience in
handling merchants in various touch points
Highly results and performance
Good communication and presentation
Excellent team player with good
management skills
Excellent Excel Knowledge
Flexible approach to work
We are pleased to announce the
following vacancy in the 
Audits and Quality Department 
Internal Audit Division. In keeping with our current business needs, we are
looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager – Technology Audits and Audit Quality, the position holder shall develop practical and
innovative ways of improving audit delivery through the use of digital
analytics and automation technologies. The role shall also be responsible for:
Running and enhancing the continuous
auditing and controls monitoring (CACM) program.
Developing and maintaining a library
of re-usable data analytics models and programs
Participate in the execution of IT
audits of diverse systems that include business applications, billing systems,
value added systems, ERP and customer support systems.
Interactions and communications with
stakeholders at operational levels as well as Senior / Executive management.
Development of relevant continuous
auditing and controls monitoring (CACM) routines around key areas of concern /
Support audit delivery teams to
identify opportunities for Data Analytics and Audit Automation and suggest
practical ways of improving audit work through the use of analytics
Develop and maintain a library of
re-usable data analytics models and programs with appropriate documentation of
code, data dictionary definitions and functional specifications.
Provide training to audit staff on
how to develop and execute basic analytics.
Promote the use of digital automation
and analytics to improve the effectiveness of the Internal Audit’s risk
assessment process and extract insights from historical, real-time, or
predictive data
Build and maintain dashboards and
common data sets regularly required by audit delivery teams.
Leveraging a risk based approach to
plan and deliver IT Audits in a Digital IT environment covering Value Added
Systems, ERP, Billing Platforms, Customer Relationship Management and other
business support systems.
Provide practical and cost-effective
advice to management on designing, implementing and enhancing internal controls
in the areas of technology.
Build strong relationships with the
enterprise big data and analytics team
Contributing to the analysis and
interpretation of data add value to audit engagements
Degree in Computer Science, IT,
Business Information Systems (or related technical / business field) from a
recognized university.
Strong practical knowledge of and
experience in data mining, data analysis and visualization techniques
Practical experience with data
analysis / mining technologies – SAS, R, Python, SQL
Experience in visual communication of
analysis (e.g. Tableau, QlikView, Qlik Sense, Power BI)
Programming / software development /
data management experience.
Good knowledge of key IT applications
supporting core business processes.
Knowledge of common IT and networking
technologies (operating systems, relational databases, network/mobile
technologies) including Oracle or MS SQL databases, Unix / Linux / Windows etc.
Knowledge of information systems
governance and control principles, frameworks and practices with an
understanding of the concept of risk management.
Experience in the implementation or
use of Continuous Auditing and Monitoring(CACM) and Governance Risk and
Compliance (GRC) tools would be an added advantage.
Proven track record of high
performance in previous roles.
Practical experience of development
and execution of analytics programs to assess control environments as part of
an internal or external audit role/function, or as part of a risk management

Experience with advanced analytics,
including Decision Trees, Machine Learning and Natural language processing.
Knowledge about new and emerging data
analytics, robotic process automation and augmented intelligence technologies.
Extensive knowledge and experience
use of data analysis tools such as IDEA, ACL, or Teammate Analytics.
Experience of leading others during
Strong working knowledge of emerging
trends which have an impact on data analytics as well as digital technology
(cyber security, cloud, mobile, social media, IoT, etc.)
Reporting to Head of Department Technology Strategy, Assurance &
 the position holder will
be responsible for planning, delivering and supporting all enterprise
integration, and order management solutions- involving decomposition,
sequencing and fulfilment. The role is responsible for all business process
automation for consumer and enterprise customers. It further involves development
of services oriented architecture, enterprise messaging and standardization of
Application programming interface.
E2E accountability for strategy
execution, all configurations and development within his/her domain
Ensure all projects assigned are
delivered on time and meeting the quality standards
Ensure all delivered products are
well documented and following the DevOps cycle
Define suitable metrics for measuring
test progress and evaluation of the quality of the testing process and products
Accountable for validation of quality
of all releases and fully accountable for product readiness to production
Working closely with business units
teams  to prioritize business processes based on customer demand
E2E accountability for consumer business
process optimization,re-engineering and process automation
Automation of Safaricom internal
processes to achieve best EXX
Ensure all systems are well supported
by relevant vendors
Responsible for architecture
evolution especially towards cloud and micro-services whenever applicable
E2E accountability for systems
support including and not limited to MTTR, SLA, individual and global incidents
E2E accountability for building
proactive controls based on machine learning and similar techniques
Build the skillset according to the
fit for future program
Team performance management
Bachelor of Science Computer Science,
Computer Engineering
7 years + experience in software
development in a busy telco environment
5 years’ experience in managing large
We are pleased to announce the
vacancy for an 
Area Sales
 within the Commercial Division. In keeping with our current business needs, we are
looking for a person who meets the criteria indicated below.
Reporting to the Senior Manager-Regional Sales the position holder will be in charge of effective
management of agents & sub-agents in the assigned area, growing the
agents/sub-agents business to ensure availability of M-PESA services in the
area at all times. Indirect generation of sales revenue through effective
management of Safaricom Business and Dealer distribution in the
assigned area.
Grow Sales within the Area by
developing innovative ways of increasing/growing airtime sales, Mpesa Float
availability and terminal sales at the Point of Purchase; Value added services
and connections
Executing to Win through Embedment of
Safaricom effective execution daily (SEED) practices towards best in class
execution of Trade activities.
Indirect generation of sales revenue
through effective management of Safaricom Business in the assigned area
Effective implementation of
distribution strategy in the trade to achieve availability and grow sales
within the assigned area.
Ensure achievement of set sales and
usage targets i.e. Monthly, quarterly, semiannually or annually.
Prepare, plan and execute Area Sales
programs aimed at market penetration
Ensure shops are well branded
according to Safaricom standards & ensure stores are well stocked and sell
at recommended sales prices.
Effective implementation of market
penetration strategy in the trade and distribution of all Safaricom products
within the territory
Route mapping and route coverage
monitoring of sales team while conducting marketing intelligence.
Coaching and Capability development
for the sales team
Degree in a business related field.
Must have at least 4 years working
experience in sales and distribution, of which 2 years must be in leading a
sales team in sales growth and revenue generation.
Exceptional leadership and people
management skills
Excellent knowledge of Safaricom
products and services.
Excellent written and verbal
communication skills (articulate) coupled with good listening and critical
reasoning skills.
Professional Sales training will be a
strong advantage
Proactive, confident, energetic and
able to work under pressure with a positive attitude and use good organization
Mentoring/coaching skills/experience