Relationship Manager Job in Kenya 2021
Career Employment Kenya: Relationship Manager Job in Kenya 2021
Job Description: Today Work Kenya

HFC Limited, an integrated
property and financial solutions provider has exciting opportunities in our
Retail Banking Division. We are seeking for talented, dynamic, self-driven and
results oriented individuals who are committed to performance excellence and
participating in our growth strategy.

The Relationship Manager Trade
  will be responsible for the following;

  • The role holder will be the principal contact
    between a designated portfolio of mainly Trade Sector – Infrastructure,
    Water and Energy in order to drive business, manage sector profitability
    growth and maximize revenue. He/she will be responsible for the management
    of Client relationships to deliver products and services.
  • Understanding the needs of his/her clients and
    developing tailored solutions to meet these needs using the Bank’s suite
    of products and services targeted to the segment.
  • Managing his/her clients across the financing
    cycle, ensuring compliance with the Bank’s internal policies, regulatory



  • Support the drive of growth and opportunities in
    the assigned sectors.
  • Responsible for developing a detailed strategy
    that would enable him/her grow and maintain a customer portfolio that will
    ensure the delivery of the business targets in accordance with the
    Department’s annual performance plans.
  • Managing a portfolio of SME/Commercial banking
    customers, with accountability for sales, service, risk and operational
    delivery and acquisition of new to bank customers

Business Development

  • The Manager is responsible for effectively
    executing all the agreed business development and growth strategies in
    accordance with the long, medium and short term plans of the Bank and as
    set by the Head of SME/Commercial Banking. This will be done through
    active portfolio management and development by maintaining & growing
    existing income sources and meeting set targets for new business.


  • Responsible for building a high-quality client
    portfolio by effectively managing clients across the entire financing

Customers / Stakeholders

  • Deliver a high quality service by owning customer
    engagement, striving for excellence in all interactions with (prospective)
    customer or other professionals, and always acting according to the
    highest professional standards.
  • Ensure that client plans are co-ordinated and the
    respective support teams are in place with Critical Account objectives
    accepted, where applicable.
  • Take a proactive approach to client planning
    across the portfolio collaborating with product partners and senior
    management, as appropriate.
  • Establish an effective working relationship with
    the Risk Management teams, in order to validate the accuracy of the
    customer risk profile.
  • Ensure early identification of problem
    relationships and take action where there are potential and existing
    problem accounts to protect HFC interests.

Portfolio management and

  • Monitor facility accounts in arrears and work with
    the relevant Bank staff to reduce the portfolio at risk, and work with the
    Collections Unit to develop and implement recovery processes.
  • Contact the client immediately (meeting him/her in
    person if required) in the event of non-payment of a facility installment,
    and, if not resolved, take subsequent actions to recover credit in arrears
    according to Bank procedures.
  • To continuously be reassessing risks associated
    with the sector the client is in and inherent in the business, taking
    account of changing economic or market conditions, legal and regulatory
    requirements, operating procedures and practices, management
  • Conduct consistent monitoring of deals to prevent
    defaults on client’s payment, alterations in the client’s business, and to
    be aware of forthcoming client’s financial needs.
  • Conduct review of the sector performance,
    addressing key mitigants and growth opportunities in the sectors.


  • Responsible for ensuring that his/her assigned
    portfolio is in compliance with Bank policies.

Qualifications, Knowledge and Experience

  • Business related degree from an accredited
    university preferably with a major in Finance, Marketing and/or Economics.
  • At least five (5) years’ experience in banking, with
    proven experience of at least two (2) years in a similar position or at
    least 3 years banking experience and sales/marketing background, where
    he/she managed a portfolio of SME or Commercial/Corporate Banking clients.
  • Experience managing borrowing customers and
    analyzing financing proposals, especially for SME.

Key Competencies and

  • Ability to work independently under strict
  • Good interpersonal and communication skills.
  • Analytical and basic accounting skills.
  • Demonstrated good planning and organisation
  • Strong leadership and management skills.
  • Selling, persuasion and negotiation skills
  • Report writing and presentation skills.
  • Team player and must have integrity

How to Apply

Application Deadline:
10th January 2022

Apply for the job here