Relationship Officer Job in Nairobi, Kenya 2020
Career Employment Kenya: Relationship Officer Job in Nairobi, Kenya 2020
Job Description: Today Work Kenya

Relationship Officer

  • Mwananchi Credit Limited was
    incorporated as a private limited company under the Companies Act (Cap
    486) of the Laws of Kenya.
  • It initially started operations
    under the names Mwananchi Microlink Ltd which was incorporated on 15th
    April 2010.
  • On 10th January 2012, it later
    changed its names to Mwananchi Credit Limited.

Job Summary

  • Working closely with the Branch
    Manager the job holder will ensure implementation of sales & business
    growth strategies and at the same time ensure quality of the loans
  • He/she will identify business
    growth opportunities, acquire clients in area of jurisdiction, manage
    daily utilization towards future lending and build a sizeable portfolio in
    loans and ensuring excellent client experience.
  • Proactively market and generate
    business through Individual and SME client recruitment on disbursement.
  • Undertake regular calls and
    visits to customers to ensure effective relationship management.
  • Maintain up to date records of
    all customer visits for all customers.
  • Cross sell all products and
    services to both existing and potential clients.
  • Business growth initiatives
    including marketing activities, new business sign ups, new partnerships
  • Prepare credit appraisals,
    analysis and present to the Branch Credit Committee meetings for further
    review & recommendations.
  • Adhere to current procedures,
    processes, memos and circulars as may be issued from time to time
  •  Address all customer
    queries within stipulated Service Level Agreements (SLAs).
  • Monitor the portfolio quality
    on daily basis and proactively institute remedial actions.
  • Maintain sound relationships
    with all clients.
  • Achievement of quality
  • PAR management 0 – 30 days.
  • Client acquisition, increase
    rate of individual loan uptake and relationship management.
  • Increase revenues through cross
    selling of other products
  • Increase profitability of
    branches through enhanced relationship building, loan collection follow
    ups thus increasing branch revenues in comparison to expenditure and
    reduced provisioning for bad book.
  • Active disbursement
    Mobilization to meet set targets.
  • Education: Diploma in any
    business related course
  • Knowledge and Skills: Business
    management skills, Credit management skills Supervisory skills
  • Experience: At least 2 years as
    a Relationship Officer
  • Personal Attributes: Good
    communication and interpersonal skills, Team leader/player.

If you possess the stated qualifications and work experience,
please send your application and CV (as one document), quoting the position
applied on the email subject on