UNHCR Jobs in Nairobi, Kenya 2020
Career Employment Kenya: UNHCR Jobs in Nairobi, Kenya 2020
Job Description: Today Work Kenya

Associate Innovation Officer

Closing date: 02 Feb 2020
Job Title: Associate Innovation Officer (Digital Inclusion and Participation,
East and Horn Africa and Great Lakes)
Duty Station: Nairobi (EHAGL Bureau)
Duration: 1st March to 31st December 2020 (10 months, w/ possible

Contract Type: UNOPS International Individual Contractor Agreement (IICA-1)

UNHCR’s Innovation Service has been building a team in
Nairobi since 2015 supporting across a number of initiatives including
education, Communication with Communities, Predictive Analytics, and
Information Management. In 2019, additional resources were mobilised at a
regional level to support AAP and Gender Equality across 4 countries (Ethiopia,
Kenya, Sudan and Uganda) under the Dutch MFA funded PROSPECTS partnerships.
This work aims to strengthen existing accountability mechanisms, including
UNHCR call centres in both Kenya and Uganda.
The Connectivity for Refugees initiative has a solid
footprint in East Africa. This includes substantial engagement with Mobile
Network Operators in a number of operations, research into key connectivity
challenges, and Community Connectivity Fund projects.
At a regional level, UNHCR’s Accountability to Affected
People is driven by the Protection Service. The Associate Innovation Office
(Digital Inclusion & Participation) will work closely with the Community
Based Protection unit, (in the Protection Service) to strengthen UNHCR’s
digital inclusion and online participation, with guidance from Regional Public
Information colleagues to ensure alignment of supported initiatives.
This position will play a key regional role in the
Connectivity for Refugees initiative, based in Nairobi with the Innovation
Service, and in close collaboration with the Community Based Protection in the
Regional Bureau for East and Horn of Africa and Great Lakes. While the Regional
Bureau covers 11 country operations, this role will/can support to the Regional
Bureaux in Southern and West Africa as requested.
Duties and Responsibilities:
The duties and responsibilities for this role fall under 4
key pillars:
  • Ensure
    that Connectivity for Refugees planning/processes align with regional and
    CfR Initiative priorities
  • Act
    as a regional focal point for knowledge and information sharing on
    communicating with communities approaches, with a specific focus on the
    safe and appropriate use of digital platforms;
  • Work
    with operations to identify and broker innovative partnerships to
    strengthen communication with communities;
Operational Support in-line with
regional community based protection strategies
  • Support
    the development and testing of creative solutions for digital engagement
    with communities challenges;
  • Support
    regional operations to develop targeted solutions to communication and
    two-way information-sharing challenges;
  • Ensure
    that the operations can leverage regional and global Innovation, CfR and
    Protection technical support from within UNHCR to develop robust solutions
    that safely and securely connect with refugees online;
  • Identify
    and position innovative practices for scale by developing pathways for
    scaling emerging digital AAP practices across the region;
  • Identify
    digital AAP (incl. Data Protection, Data Privacy and Safeguarding) and
    Innovation capacity development needs across the region;
  • Actively
    mobilise resources for Digital AAP and Innovation capacity strengthening
    at operational, regional and global levels;
  • Leverage
    internal and external resources to develop a curriculum to strengthen
    innovative approaches across the region;
  • Develop
    and test appropriate guidance – based on lessons learned and field case
    studies – to strengthen innovative approaches to digital AAP;
  • Support
    research into emerging and creative practices related to the application
    of digital tools in collaboration with a number of consultants;
  • Ensure
    that research into emerging and creative practices is applicable for
    internal advocacy purposes and can be leveraged by external partners at a
    regional level;
  • Undergraduate
    degree (essential) or Advanced degree (desired) in Social/ behavioural
    sciences-Anthropology, International Protection, Sociology, Gender or a
    related field.
  •  Minimum
    3 years Experience working in Forced Displacement contexts and engaging
    with communities through digital platforms;
  • Knowledge
    of existing guidance pertaining to the application of social media and
    digital tools in humanitarian contexts – including Data Protection, Data
    Privacy and Online Safeguarding concerns;
  •  Understanding
    of key frameworks/tools outlining key AAP commitments;
  • Experience
    working through partnerships/interagency contexts and demonstrating leadership;
    particularly on topics pertaining to International Protection,
    Accountability to Affected Populations and PSEA;
  •  Demonstrated
    experience developing operational level/policy level guidance,
    particularly for organizations operating in refugee or other humanitarian
    contexts and ideally pertaining to the use of social media;
  •  Experience
    remotely working with operations to document practices;
  •  Demonstrable
    experience of collating good practices and lessons learned across a range
    of contexts;
  •  Excellent
    English skills, French highly desirable;
  • A
    versatile and skilled writer with demonstrated experience in quickly
    articulating complex and / or technical concepts in simple terms
  •  Strong
    skills in drafting documents and reports of high quality and clarity;
  •  Highly
    organized and autonomous, able to multitask and prioritize workload when
  •  Strong
    time management skills, including the ability to work quickly and to meet
  •  Ability
    to work as a team, including remotely.
  • Strong
    interpersonal skills, including across cultural contexts.
  •  Excellent
    skills in Microsoft Word and advanced knowledge of Excel are required;
    Adobe CC desirable,
Diversity and inclusion are important values at the core of
the UNHCR Innovation Service. We therefore encourage candidates from all
backgrounds and contexts to apply for this role. Understanding that people come
from different types of backgrounds, we’re open-minded to different types of
professional experience that differ from what may be traditionally considered.
As such, we’d ask you to focus on your skills, enthusiasm and creativity in
your cover letter.
The UNHCR workforce consists of many diverse nationalities,
cultures, languages and opinions. UNHCR seeks to sustain and strengthen this
diversity to ensure equal opportunities as well as an inclusive working
environment for its entire workforce. Applications are encouraged from all
qualified candidates without distinction on grounds of race, colour, sex,
national origin, age, religion, disability, sexual orientation and gender

Interested applicants should submit their letter of
motivation and Personal History Form to 
hqconref@unhcr.org indicating Associate Innovation
Officer (Africa)
 in the subject of the email.
Personal History Forms are available at 
PHF Form Supplementary Sheet.
The position is supervised by a professional staff member
who provides the incumbent with general guidance and work plans. The incumbent
works quite independently with an oversight from the supervisor.
The position may directly supervise some support staff.Contacts are mainly with
the colleagues in the same duty station to exchange information and to discuss
the work plans. External contacts are with the national and local authorities
for gathering and exchange of data.
  • The
    Office has reliable and up-to-date data on persons of concern.
  • Standard
    and ad-hoc reports are produced. Trends and patterns of data are analysed
    and interpreted.
    ResponsibilityUnder the supervision of the Associate Programme Officer,
    the CBI Associate will perform the following tasks;
  • Manage
    the use, maintenance and technical support of databases used in the
    cash-based interventions.
  • Generate
    statistical reports based on the standard reporting formats and ad-hoc
    reports,charts and tables as required by the management.
  • Prepare
    and administer accurate lists of beneficiaries for the regular assistance
    through bank ATM/IRIS system in line with the procedures established by
    the office.
  • Assist
    in developing and administering UNHCR Regular Cash based Intervention
  • Assist
    in the monthly reconciliation and refund process for the cash assistance
  • Assist
    in preparing detailed reports and breakdown of the cash assistance
    provided to the refugees.
  • Cross-check
    databases to ensure that all beneficiaries are active cases.
  • Keep
    cash lists updated and free of duplications and ensure delivery of cash
    assistance to beneficiaries in a timely manner.
  • Maintain
    relationships with partners to facilitate the flow of information between
  • Assist
    with the training of internal staff and partners on how to use the
  • Execute
    best practice in data protection standards and help to positively
    influence others,
  • Troubleshoot
    issues with the database and work with internal teams to provide technical
  • Inform
    and act on the reports and messages that are received from various units
    on different vulnerable cases in respect to financial assistance.
  • Support
    in the co-ordination with different IPs, Ops and focal points on lists of
    beneficiaries reflecting situation of cash assistance.
  • Undertake
    missions and field visits to bank service provider to monitor the cash
  • Undertake
    other relevant duties as required. 
  • Represent
    UNHCR at the cash-assistance related meetings.
  • Liaise
    with internal stakeholders and partners.
  • Develop
    improvements to the database and related workflows.
  • Direct
    incidents and problems to the supervisor when they cannot be resolved at
    their level. 
Essential Minimum Qualifications and
  • Completion
    of secondary education with certificate/training in Information
    Technology& Database Management.
  • Minimum
    6 years of previous data management experience, preferable in CBI context.
  • Excellent
    knowledge of computer software and database applications.
  • Experience
    in Microsoft SQL Server (2005 or later).
  • Fluency
    in English and working knowledge of another relevant UN language or local
    Desirable Qualifications & Competencies
  • Knowledge
    of UNHCR programmes and activities.
  • Experience
    in cash-based interventions,particularly in a refugee response context.
  • Working
    experience in C# and ASP.net.
  • University
    level course in Computer Science or related fields with components related
    directly to data management.
  • Working
    experience with statistical software such as R, Python, Stata etc. 
  • Integrity
  • Professionalism
  • Respect
    for Diversity 
  • Accountability
  • Team
    Work & Collaboration
  • Communication
  • Commitment
    to Continuous Learning
  • Client
    & Results Orientation
  • Organizational
  • Candidates
    may also be tested on relevant managerial and cross-functional
  • Examples
    are listed below:- 
Cross Functional Competencies
  • Analytical
  • Negotiation
    and Conflict Resolution
  • Planning
    & Organizing
  • Stakeholder