Vacancies in Cloud Factory, Kenya 2020
Career Employment Kenya: Vacancies in Cloud Factory, Kenya 2020
Job Description: Today Work Kenya

General Operations Assistant


CloudFactory’s mission is to help
visionary companies power disruptive technology while connecting 1 million
people in the developing world to meaningful work.We are looking for ambitious
people who seek greater meaning in their work and want to use their talents to
make the world a better place.

For companies from startup to
enterprise, CloudFactory provides a tech-forward, professionally managed
workforce solution for routine data work.Our teams are agile, scale fast, and
help innovators get their technology to market fast.

Trusted by 150+ companies, CloudFactory
processes millions of tasks every week for companies including Microsoft,
Drive.ai, Expensify, Ibotta, and GM-Cruise Automation. Join us and make a
difference in the world!
  • We need someone who has the diligence,
    persistence, and organizational skills to help us manage our facilities,
    while continuously working to improve their efficiency.
  • This role will support the different functions
    within CloudFactory and will give people a great environment to work in.
  • You will check that the wires are properly
    connected, the taps are running, seats are in place and that everyone has
    an awesome space to work.
  • Be responsible for: office repairs, office
    upgrades and the general office outlook and experience.
  • Track utility spend and manage all the utility
    related duties.
  • Be part of the team that’s responsible for
    decorating our spaces.
  • Be part of the team responsible for Government
    Compliance.
  • Manage our awesome Support teams and their resources.
  • Handle logistics like a pro.
  • Be part of the team that’s responsible for
    security within our facilities.
  • Maintain and update all vendor purchases and
    contact details. Partner with the relevant stakeholders to do vendor
    selection and reviews.
  • Be responsible for the CF swag store.
  • Run the general office functions.
  • Co-own the Occupational, Safety and Wellbeing
    docket.
  • This role reports to the Associate Manager of
    Operations.
  • 2+ years experience in operational project
    management.
  • Ability to jump into complex situations
    quickly, relate to many levels of authority smoothly, and bridge gaps in
    culture and perception.
  • Demonstrated business acumen with a desire to
    learn and evolve with a growth-oriented business model.
  • Strong data/economic/financial modeling
    skills.
  • Strong interpersonal and communication skills,
    both verbal and written. Must be able to speak, read, write, and
    comprehend English.
  • Strong Technology understanding. Google Suite
    is a plus.
  • Exhibits initiative in problem-solving and
    trouble-shooting with attention to detail.
  • Results-oriented with the ability to work on
    multiple projects with time constraints and varying deadlines.
  • Demonstrated project management skills in both
    leading efforts and being a team member.
  • Ability to leverage system/tools to manage
    data.
  • Great Mission and Culture.
  • Meaningful Work.
  • Growth Opportunities.
  • Market Competitive Salary.
  • Health and Medical Benefits.
CloudFactory’s mission is to help
visionary companies power disruptive technology while connecting 1 million
people in the developing world to meaningful work.
We are looking for ambitious people who seek greater meaning in their work and
want to use their talents to make the world a better place.
For companies from startup to
enterprise, CloudFactory provides a tech-forward, professionally managed
workforce solution for routine data work. Our teams are agile, scale fast, and
help innovators get their technology to market fast.
Trusted by 150+ companies, CloudFactory
processes millions of tasks every week for companies including Microsoft, Drive.ai,
Expensify, Ibotta, and GM-Cruise Automation. Join us and make a difference in
the world!
  • Our work is dynamic and complex.
  • It connects CloudWorkers with client tasks
    from around the globe.
  • To make the connection possible requires
    integrating resources and people from throughout the company and at all
    levels.
  • The Operations Assistant supports the Cloud
    Team members from behind the scenes and uses tools to make day-to-day
    operations easier and more efficient.
  • Your purpose is to keep everyone coordinated
    and to ensure that leaders have timely information to help them make
    decisions around the delivery hub.
  • Applicants should have demonstrated the
    ability to collaborate across many teams/functions, have experience in
    running multiple projects at once, and be great at multitasking priorities.
  • Manage an entire shift without direct
    supervision.
  • Set up equipment and spaces for the planned
    Workstreams, training or meetings.
  • Handle Operations’ related communication to
    Cloud and Core Team members via different platforms like FreshDesk,
    RocketChat, etc.
  • Monitor space management within the Delivery
    Space. This ranges from checking on the daily and weekly worker
    attendance, space and machine layout, regular reporting on the capacity
    and training space for new Workstreams.
  • Direct new Cloud Team members on space or
    where to seat as assigned by their Workstream.
  • Register and Distribute resources to the Cloud
    Team members.
  • Monitor the vendor/supplier services during
    off-hours and over the weekend by working closely with the General
    Operations team.
  • Communicate with the rest of the team (Pods,
    Engagement and Experience) on behavioural issues that arise during
    off-peak hours.
  • Own the technical set up and will be in
    charge of audio-visual setups that would include projectors, Zoom
    meetings, sound systems, etc.
  • Ensure there is an adequate set up for
    training space for new WorkStreams as well as distributed Workstreams that
    have training needs or that need emergency space.
  • Attend to customer service tickets from both
    Cloud Team and Core Team, troubleshoot and assist with any issues they may
    be facing.
  • Make recommendations on current shift
    utilization.
  • Manage change within the delivery space especially
    when it directly affects the Cloud Team members.
  • Work as the liaison between the Product Team
    and Workers regarding changes on the Platform.
  • Be in charge of technical problem solving when
    needed and troubleshoot minor issues and wireless networks within the
    Delivery Space by working closely with IT when escalation to them is
    required.
  • Handle the logistics of the day-to-day running
    of our Delivery Center, ensuring that it’s a fun and pleasant working
    environment for everyone.
  • This role reports to the Associate Manager of
    Operations.
  • 2+ years Experience in operational project
    management.
  • Strong interpersonal and communication skills:
    must be able to speak, read, write and comprehend English.
  • Strong Technology understanding, Google Suite is
    a plus.
  • Exhibits initiative in problem-solving and
    troubleshooting, with attention to detail.
  • Results-oriented, with the ability to work on
    multiple projects that have time constraints and varying deadlines.
  • Demonstrated project management skills in both
    leading efforts and being a team member.
  • Ability to leverage system/tools to manage
    data.
  • Ability to take direction and work
    independently.
  • Great Mission and Culture.
  • Meaningful Work.
  • Growth Opportunities.
  • Market Competitive Salary.
  • Health and Medical Benefits.
At CloudFactory, we believe that talent
is equally distributed, but the opportunity is not. We’re on a mission to
create economic and leadership opportunities for talented people in developing
nations.
For companies from startup to enterprise,
CloudFactory provides a tech-forward, professionally managed workforce solution
for routine data work. Join us and make a difference in the world!
  • The Talent Growth Manager will work within
    Delivery department at CloudFactory.
  • Delivery is the rapidly growing and the
    largest function in CloudFactory.
  • With 150+ team members today, there is immense
    talented members who are serving our Clients and CloudWorkers everyday.
  • This role is about serving the
  • talented core team members in Delivery to help
    them grow and
  • the leadership team to help them scale the
    business.
Key Areas of Responsibilities
Performance Appraisal Process
  • Design a merit based performance process that
    incorporates feedback, competency assessments, KPIs and a holistic
    feedback for all team members
  • Assess right tools to scale the process for a
    large team
  • Manage the administrative function of record
    keeping and tracking the process
Hiring and On-boarding New Team
Members
  • Assist in building recruitment forecast and
    strategies to grow the team
  • Partner with Core Talent function to support
    the selection process
  • Partner with Learning and Development function
    to ensure successful onboarding new team members
  • Partner with recruitment agencies to help
    support senior leadership hires
  • Partner with Core Talent function to help
    track and facilitate the team members compensation cycle
  • Assist leadership in communicating and
    educating about compensation philosophy for CloudFactory
Networking for Local Market
  • Search for local events for Delivery
    leadership and team members to participate and grow
  • Attend and build a network in local HR market
  • Help create a brand awareness for Delivery to
    attract right talent
  • Partner with other organizations in the space
    to exchange knowledge and build relationships
Larger Team Meetings/ Outing Planning
  • Assist leadership in quarterly team business
    meetings and outings planning
  • Help in message communication and logistics
  • Passion for people development and growth
  • Interest and learning on latest HR Management
    trends and concepts
  • Knowledge of using HR tools and systems
  • 5+ years experience in core Human Resource
    function serving a team of 50+ employees.
  • Bachelor’s degree in Human Resource or
    equivalent
  • Great Mission and Culture.
  • Meaningful Work.
  • Growth Opportunities.
  • Market Competitive Salary.
  • Health and Medical Benefits.
CloudFactory’s mission is to help
visionary companies power disruptive technology while connecting 1 million
people in the developing world to meaningful work.
We are looking for ambitious people who
seek greater meaning in their work and want to use their talents to make the
world a better place.
For companies from startup to
enterprise, CloudFactory provides a tech-forward, professionally managed
workforce solution for routine data work.
Our teams are agile, scale fast, and
help innovators get their technology to market fast.
Trusted by 150+ companies, CloudFactory
processes millions of tasks every week for companies including Microsoft,
Drive.ai, Expensify, Ibotta, and GM-Cruise Automation. Join us and make a
difference in the world!
  • As a Procurement Manager you will manage the
    company’s supply of products and services.
  • Your responsibilities will include coming up
    with strategies to find cost-effective deals and suppliers.
  • Your key duty will be to derive the
    efficiencies in the cost structure, so that the company can invest in growth
    and people.
Responsibilities
As a Procurement manager you will also:
  • Devise and use fruitful sourcing strategies
  • Discover profitable suppliers and initiate
    business and organization partnerships
  • Negotiate with external vendors to secure
    advantageous terms
  • Approve the ordering of necessary goods and
    services
  • Finalize purchase details of orders and
    deliveries
  • Examine and test existing contracts
  • Track and report key functional metrics to
    reduce expenses and improve effectiveness
  • Collaborate with key persons to ensure clarity
    of the specifications and expectations of the company
  • Foresee alterations in the comparative
    negotiating ability of suppliers and clients
  • Expect unfavorable events through analysis of
    data and prepare control strategies
  • Perform risk management for supply contracts
    and agreements
  • Control spend and build a culture of long-term
    saving on procurement costs
  • Issue invitations to Bid, Requests for
    Proposal, Requests for Quotation and contracts
  • Issue purchase orders, develops term
    contracts, and acquires supplies and services
  • Find and agree to terms, and acquiring goods,
    services, or works from an external source
  • Be in charge of inventory management, asset
    maintenance, asset disposal, vendor & contract management
  • Proven working experience as a procurement
    manager, procurement officer or head of procurement
  • Knowledge of sourcing and procurement
    techniques as well as a dexterity in “reading” the market
  • Talent in negotiations and networking
  • Good knowledge of supplier or third party
    management software
  • Aptitude in decision-making and working with
    numbers
  • Experience in collecting and analyzing data
  • Strong leadership capabilities
  • BSc. Degree in supply chain management,
    logistics or business administration
  • Great Mission and Culture.
  • Meaningful Work.
  • Growth Opportunities.
  • Market Competitive Salary.
  • Health and Medical Benefits.

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