Vacancies in DPO Group, Kenya 2019
Career Employment Kenya: Vacancies in DPO Group, Kenya 2019
Job Description: Today Work Kenya

Job Vacancy: Cards
Fraud and Risk Manager



About our client: Our client, DPO Group is the leading online payment company
across the continent who serves the travel, tourism and hospitality sector
(with more sectors in the pipeline).

They are leaders in technology,
innovation, responsibility and leadership. Their company culture is modern and
inspired. They are purveyors of advancing technology.

They are looking for a Cards Fraud
and Risk Manager to be based in their headquarters in Nairobi.
The Cards Fraud and Risk (F&R)
Manager will be responsible for leading the design, implementation and
maintenance of the risk management framework within DPO Card Sub-division.
This includes developing and
maintaining detailed risk management policies and processes and working with
key stakeholders to facilitate the embedding of these across DPO’s issuing
business, as well as ensuring strict compliance of the same.
The F&R Manager will also be
responsible for Card Fraud management, ongoing review and challenge of risk and
fraud management framework effectiveness, and the implementation of risk and
fraud management best practice.
S/he is the key point of contact for
daily, monthly and ad-hoc risk and fraud reporting to the Card Manager.
·        
Perform a risk assessment: Analyse
current risks and identify potential risks affecting DPO physical and Virtual
cards.
·        
Perform daily monitoring of DPO
physical and Virtual cards usage and prepare reports
·        
Audit card creation, loading,
approval and usage and prepare reconciliation reports on a daily basis
·        
Audit processes and procedures of
DPO-card subdivision and help implement solutions and plans
·        
Develop and recommend remedial and
contingency plans on risks identified
·        
Lead the design, documentation,
communication and implementation of the DPO card Fraud and Risk management
framework
·        
Develop, maintain and communicate
detailed Fraud and Risk policies and processes/procedures.
·        
Develop, maintain and communicate a
detailed incident management process.
·        
Undertake semi-annual review of the
Fraud and Risk management policy for sign-off by Group Head of Financial
Services.
·        
Review, assess and report significant
Fraud and Risk issues identified or reported by the business in line with the
incident management process and assist the business in defining and agreeing
remedial action
·        
Prepare daily and weekly Fraud and
Risk reporting to the Card Manager including card usage monitoring.
·        
Prepare and collate monthly Fraud and
Risk reporting to the Card Manager and the Group Head of Financial Services.
·        
Develop and manage Card Fraud and
Risk Management Dashboards
·        
Assist department managers in
DPO-Card sub-division in identifying and responding effectively to Fraud and
Risk arising from card usage, internal changes or external events
·        
Perform Fraud and Risk trainings to
DPO staff.
·        
Ensure appropriate card destruction
measures are put in place.
·        
Any other duties that will be
required of you by the company.
·        
Good in data analytics
·        
Excellent MS excel skills
·        
Good communication and presentation
skills
·        
Attention to detail
·        
Manage time effectively
·        
Ability to prioritise and re
prioritise work
·        
Strong communication skills, using
appropriate language and style of communication that is relevant to the
situation and circumstances to influence
·        
Ability to work and make decisions
under pressure
·        
Flexible to change, eager to improve
and develop new skills
·        
Display professionalism at all times
·        
Previous experience in a fraud and/or
risk management role within Card issuance and/or digital banking or financial
services

·        
Excellent knowledge of industry best
Card risk management practice
·        
Bachelor’s degree in a business
course, economics, mathematics or related fields
·        
Experience in developing and
implementing risk management policies and processes
·        
Excellent communication and
influencing skills
·        
Ability to analyse, present and
report risk management data to senior stakeholders
·        
Ability to provide and respond to a
challenge at senior/executive level
·        
Ability to adapt and respond to
change
An attractive salary is on offer
dependent on skills, qualifications and experience.
To apply, send your CV in word format
with a recent photograph of yourself embedded in the top right hand corner. Attach
an application letter demonstrating how your skills, experience and
qualifications are transferrable to the role.
Job Vacancy: Fraud Prevention Supervisor
Our
client, DPO Group is the leading online payment company across the continent
who serves the travel, tourism and hospitality sector (with more sectors in the
pipeline).
They
are leaders in technology, innovation, responsibility and leadership.
Their
company culture is modern and inspired.
They
are purveyors of advancing technology.
They
are looking for a Fraud Prevention Supervisor to be based in their headquarters
in Nairobi.
S/he
will be responsible for the supervision of the fraud prevention team.
·        
Prepare the daily task schedule of
the department.
·        
Prepare the department’s shift
schedule.
·        
Approve of fraud prevention
escalations from the fraud officers as below:
o High Value
o Very High Risk
o Email and Cards usage
o Fraudulent
·        
Ensure that transactions are verified
within the time limit set and in case they surpass, to explain why.
·        
To report the status and attendance
of the department’s trainings.
·        
In charge of orientation of the new
fraud team members through:
o Fraud Prevention procedures
o DPO Fraud Prevention System
o Operations Divisions trainings
·        
Review the department’s debrief and
send it to the fraud manager with recommendation / conclusion.
·        
Action all items raised during the
debrief session as follow up items through a ticket on Zoho desk and escalate
to manager once actioned.
·        
Attend to any other tasks as
assigned.
·        
Preparation and submission of
Departmental Reports to the fraud manager as highlighted below on the reports
section.
·        
Generate data to be put on the Ops
center monthly report:
o Fraud Prevention trainings conducted
o Analysis of fraudulent transactions per merchant
o Fraud Rate Analysis
o Transaction verification Time limit
Fraud
Reports to be prepared as above:
·        
Fraud Prevention Monthly Report
·        
Fraud Analysis Reports
o Weekly
§ Fraudulent Transactions
§ Fraud Alerts based on score
o Monthly
§ Fraud per merchant
§ Fraud per BIN
§ Fraud per Vertical
§ Fraud per scoring profile
·        
Weekly departmental Trainings
Attendance
·        
Attention to detail
·        
Team player
·        
Excellent reporting skills
·        
Excellent Analysis Skills
·        
Excellent Time Management Skills
·        
Extra-mile attitude
·        
Bachelor’s degree in a business
course, economics, mathematics or related fields
·        
At Least 2 years of banking or
ecommerce fraud analytics
·        
At Least 3 years’ experience in Fraud
and Risk management
·        
Energetic, motivated, and detail
oriented
·        
Good communication and presentation
skills
·        
Self-starter with a good business
sense
·        
Good in data analytics
·        
Creative and proactive approach
towards challenges
·        
Independent, resourceful and possess
high drive to excel
·        
Ability to work in fast paced
environment.
An
attractive salary is on offer dependent on skills, qualifications and
experience.
To
apply, send your CV in word format with a recent photograph of yourself
embedded in the top right hand corner. Attach an application letter
demonstrating how your skills, experience and qualifications are transferrable
to the role.

ONLY
short listed candidates will be contacted

CLICK HERE TO APPLY ONLINE