Vacancies in Trademark East Africa, Nairobi, Kenya 2019
Career Employment Kenya: Vacancies in Trademark East Africa, Nairobi, Kenya 2019
Job Description: Today Work Kenya

Communication Manager

The position is an integral part of a
small but dynamic communications team that serves internal clients and works
closely with external partners on a technically diverse work program and an
ambitious mandate. The position will lead various aspects of the design,
planning, development, execution, and monitoring of the TMEA’s communications
and outreach work, ensuring interlock between programmes and corporate
communication initiatives. Ensures communications strategy is in alignment with
TMEA corporate strategy and vision and ensures adherence to TMEA guidelines and
standards for increased visibility. The position requires a wide range of
skills and competencies, and the ability to conceptualize and execute creative
ideas, lead teams, and make decisions and solve problems with minimal
supervision.

Communication Planning &
Implementation
·        
Research and draft the annual
communication business plan for submission to the communication director.
·        
Provide support in designing,
planning and supervising implementation of TMEA communication strategy and
consequent programmes communication plans of assigned regional and country
programmes including work plans and budgets.
·        
Manage the development and rollout of
stakeholder engagement and communication plans for TMEA projects that present
high degree of behaviour change as well as those with high reputational risk.
·        
Develop crisis management plans that
protect TMEA’s reputation and that of its donors.
·        
Build external relations with key
implementing partners of assigned portfolios for capacity building and to
ensure TMEA’s visibility and branding guidelines are entrenched.
·        
Identify and mitigate communications
challenges and risks which could impact on TMEA’s reputation, while briefing
the Communication Director and respective programme leads as appropriate.
·        
Lead in production and dissemination
of public facing information materials within assigned portfolios including
case studies, press releases, microsites, fact sheets, brochures, explainer
videos, 2D explainers, documentaries, FAQ’s.
·        
Plan, advise and manage end to end
processes for strategic corporate communications campaigns within assigned
portfolio.
·        
Manage day to day relationships of
communication consultants as applies
·        
Contribute to communications results
and events calendar.
·        
Oversee collating of impact
narratives and thought leadership articles (opinion pieces) within TMEA
strategic objectives, including issue & lead identification, story board
creation, writing and dissemination. To include ghost writing for senior
leadership and technical directors, as assigned.
·        
Provide editorial support in
production of key corporate publications including the gender annual
publication and Impact story compendium.
·        
Provide support to TMEA editorial
committee in generation (collection of information, editing, designing and
dissemination) of corporate newsletters as assigned, acting as the editor.
·        
Support in design, implementation and
monitoring of a TMEA internal communication strategy.
Social media & Digital platforms
·        
Develop content, ensure social media
tactics are embedded and deployed in all communication plans, train staff in
use of social media. Participate & advise on innovation of TMEA digital
platforms.
·        
Establishing and monitoring a
regional media management strategy that considers political and media agendas.
·        
Identify, network and build
relationships with media owners, editors, reporters, producers, bloggers and
tech analysts to build an ally media base and increase positive media coverage
for TMEA.
·        
Drive editorial story planning and
documentation to both national, regional and pan-African press. Including
collaboration with senior editors, reporter follow-up (fact-finding, pitching,
messaging, quote development/approval, executive interview coordination, etc.).
·        
Uncover and exploit exposure
opportunities with key media outlets.
·        
Manage strategic visibility of
strategic objective leaders, country and technical directors (as assigned).
·        
Advise and coach communication focal
points on communications objectives, strategy and tactics and advise on
maximising visibility opportunities.
·        
Mainstream programme communication
principles within programme management cycle through collaboration with teams
to tailor make communication solutions for individual programmes in
consideration of social political climate.
·        
Includes: Work plans, budgets,
implementation.
·        
Ensure appropriate budgeting and cost
containment and tracking of communications related costs centres.
·        
Undertake any other duties as may be
assigned by the Communications Director.
Corporate level mandatory
responsibilities
·        
Apply the highest standards of
controls and risk management practices and behaviours and embed a positive risk
and control culture.
·        
Demonstrate prudence, sound judgement
and appropriate and timely escalations in management of all types of risk
(including fraud risk) applicable to the role.
·        
Understand and comply with the
relevant end-to-end processes including applicable risks and controls.
·        
Seek to identify, understand and
escalate risk events/incidents/ issues on a timely basis focusing on fixing
root-causes and taking ownership of identified mitigating actions.
·        
Complete all relevant mandatory
trainings within the stipulated timelines.
·        
Ensure compliance with grant
management procedures and guidelines including appraisal, selection,
implementation, reporting and closure.
·        
Contribute to the
development/revision of tools and procedures to document and share knowledge,
incentivize staff/teams and enforce compliance and standards.
·        
Participate in regular informal and
formal reflection, knowledge sharing and learning events.
·        
Document lessons learned and best
practices for knowledge sharing and learning.
·        
Promote and adhere to TMEA’s core
values and ensure compliance with organisational policies and procedures.
·        
Maintain zero tolerance to bribery,
fraud and corruption, and ensure the immediate reporting of any corruption or
suspect behaviour that threatens TMEA’s reputation.
·        
Adhere to the safeguarding policies and
procedures and immediately report any safeguarding concerns.
·        
Any other related responsibilities
that may be assigned by the Chief Results Officer from time to time.
·        
An undergraduate degree in a relevant
discipline such as: communication and PR, Media, marketing or social sciences.
·        
OR a relevant post-graduate degree in
a relevant discipline such as: communication and PR, Media, marketing or social
sciences.
·        
For undergraduate degree holders,
seven years’ relevant experience and postgraduate degree holders, five years’
relevant experience.
·        
At least five years’ experience
working in communication or fundraising in an international development
organisation, an International NGO or private sector organisation.
Technical skills and behavioural
competencies
·        
Communication in International
Development – Very good ability at communicating with internal and external
partners and can articulate their communication needs; solid understanding of
relevant international development topics.
·        
Social Media, Information Channels,
and Communication Tools Awareness – Has moderate experience in and/or
demonstrates excellent familiarity with and working knowledge of media channels
and tools.
·        
Strong conceptual and
research/analytical skills – Has the ability to think strategically and rapidly
analyse and integrate diverse information from varied sources into conclusions
and recommendations. In-depth knowledge of social, political, and development
issues in East Africa.
·        
Content Development – Has moderate
experience in and/or demonstrates proficiency at a level sufficient to take
full responsibility for the development of communication materials or lead
others in developing drafts of communication materials.
·        
Content and Style Editing – Excellent
written communications skills; has experience in and/or demonstrates
substantive working or functional proficiency level sufficient to write,
rewrite, or edit complex communications products for purposeful structure,
clarity of ideas, and the logical, persuasive presentation.
·        
Communication Strategy, Planning, and
Execution – Has moderate experience in and/or demonstrates a working or
functional proficiency level sufficient to lead the planning, development, and
execution of a communication strategy in support of defined objectives.
·        
Relationship Management and Political
Awareness – Has moderate experience in and/or demonstrates a level of working
or functional proficiency sufficient to strategize, plan, and implement the
development and maintenance of relationships with critical internal and/or
external constituencies to foster.
·        
Drive for Results – Takes personal
ownership and accountability to meet deadlines and achieve agreed-upon results
and has the personal organization to do so.
·        
Teamwork (Collaboration) and Inclusion
– Collaborates with other team members and contributes productively to the
team’s work and output, demonstrating respect for different points of view.
·        
Strong interpersonal skills – Has the
ability to work effectively with internal/external partners in a multicultural
environment.
·        
Knowledge, Learning, and
Communication – Actively seeks knowledge needed to complete assignments and
shares knowledge with others, communicating and presenting information in a
clear and organized manner.
·        
Business Judgment and Analytical
Decision Making – Analyses facts and data to support sound, logical decisions
regarding own and others’ work.
·        
Access to Information Policy – Full
understanding of risks and opportunities of increased access to information,
with in-depth proficiency sufficient to handle the distribution, design, and
delivery of communications products.
The Risk and Compliance Officer will,
under the overall direction of the Risk and Compliance Manager, ensure the
quality and compliance of TMEA’s risk and compliance management framework. S/he
will undertake risk and compliance checks across all guidelines, policies and
procedures of the organisation. The jobholder will provide support in the
planning and design of compliance checks, training in risk and compliance, and
ensuring the Conflict of Interest policy is fully implemented. This role will
liaise closely with colleagues in Internal Audit.
·        
Support the creation of guidelines,
policies, procedures and instructions within the compliance field.
·        
Analyse and disseminate the
compliance requirements of existing, new and/or revised policies and
regulations. Provide advice in relation to compliance matters contained in the
policies.
·        
Interpret and implement new and
modified policies and procedures.
·        
Monitor developments within TMEA’s
country operations, business areas, programmes and assess whether changes to
policies and procedures are necessary.
·        
Monitor TMEA programmes and corporate
services units’ compliance with TMEA Regulations, guidelines, policies,
agreements, donor and regulatory requirements.
·        
Liaise with relevant country
programmes and departments where risks are identified, to develop mitigating
measures and implement remedial action.
·        
Through the Risk & Compliance
Manager, advise country programmes and departments of all risk and compliance
related issues.
·        
Carry out periodic risk reviews on
country programmes and departments to assess whether actions to mitigate
prioritised risks are implemented, and if so, are effective in reducing risks
at a country, programme and corporate level.

·        
Support the implementation of TMEA’s
Ethics Programme including the Conflict of Interest policy.
·        
Assist in the development and
delivery of TMEA-wide training on risk and compliance for all staff to complete
annually.
·        
Apply the highest standards of
controls and risk management practices and behaviours and embed a positive risk
and control culture.
·        
Demonstrate prudence, sound judgement
and appropriate and timely escalations in management of all types of risk
(including fraud risk) applicable to my role.
·        
Understand and comply with the
relevant end-to-end processes including applicable risks and controls.
·        
Seek to identify, understand and
escalate risk events/incidents/ issues on a timely basis focusing on fixing
root-causes and taking ownership of identified mitigating actions.
·        
Complete all relevant mandatory
trainings within the stipulated timelines.
·        
Participate in regular informal and
formal reflection, knowledge sharing and learning events. Document lessons
learned and best practices for knowledge sharing and learning.
·        
Promote and adhere to TMEA’s core
values and ensure compliance with organisational policies and procedures.
·        
Maintain zero tolerance to bribery,
fraud and corruption, and ensure the immediate reporting of any corruption or
suspect behaviour that threatens TMEA’s reputation.
·        
Any other related roles and
responsibilities as may be assigned by the Risk and Compliance Manager.
Academic and professional
qualifications
·        
A university degree (Bachelors or
Masters) in a relevant discipline such as accounting or risk management.
·        
A professional qualification in
accountancy, risk, compliance or audit is an advantage.
·        
Undergraduate degree holders will
have at least five years of relevant working experience while postgraduate
degree holders will require at least three years of relevant working
experience.
·        
At least three years’ experience of
working in a risk, compliance, audit, finance or related function.
Technical skills and behavioural
competencies
·        
Strong team player with the ability
to work under minimal supervision, whilst handling competing priorities and a
challenging workload.
·        
An understanding of the development
sector.
·        
Excellent organisational skills.
·        
Good eye for detail.
·        
Strong presentation, communication
and personal effectiveness skills.
·        
Ability to influence others to
achieve objectives and gain consensus and collaboration.
·        
Sound decision-making and judgement
capabilities, as well as good problem solving and analytical skills.
Reporting to the Risk and Compliance
Director, the job holder will be responsible for the implementation, execution
and monitoring of the risk and compliance framework. Specific risk areas
include, financial, information security, regulatory compliance and operational
risk. S/he will manage the systems that identify, evaluate, mitigate and
monitor TMEA’s operational and strategic risk, and co-ordinate with all
programmes and departments within TMEA by creating linkages between enterprise
risk initiatives and risk at the country level. S/he will also oversee
organisation-wide compliance with TMEA policies and regulations.
·        
Conduct risk assessments on the
organisation’s programmes, which will involve identifying, describing and
profiling the risks affecting the organisation as well as evaluating the
identified risks against the organisation’s risk appetite.
·        
Implement the strategic risk
management vision for TMEA and ensure that risk and compliance management
policies and strategies comply with applicable regulations and the strategic
imperatives of TMEA.
·        
Continue to develop and improve risk
management tools, practices, and policies enabling the analysis and reporting
of risk according to the risk and compliance management framework.
·        
Develop and foster a coherent risk
culture and risk management philosophy that becomes effectively embedded
throughout the organisation. Guide the integration of enterprise risk
management with other organisational planning and management activities.
·        
Ensure that TMEA’s risk identification,
aggregation, mitigation and monitoring capabilities arecommensurate with the
size, complexity and risk profile of the organisation.
·        
Liaise with country operations and
departmental/unit heads in ensuring completion and monitoring of quality risk
registers.
·        
Oversee and monitor all operational
risk management activities of TMEA, reporting major and critical risks issues
to the Risk and Compliance Director.
·        
Provide support, education and
training to staff to build risk awareness within the organisation. Develop and
deliver TMEA-wide training on risk and compliance for all staff to complete
annually.
·        
Evaluate the adequacy of the
organisation’s internal control framework in addressing risks and accomplishing
the goals and objectives;
·        
Prepare risk reporting in an
appropriate way for different audiences, for example the Board Audit, Finance
and Risk Committee.
·        
Liaise with country operations and
departmental/unit heads on the adequacy of proposed actions in management of
risk areas.
·        
Monitor implementation of action
plans to ensure risk mitigation efforts are proceeding as required.
·        
Monitor and report on compliance with
regulatory requirements including: TMEA Regulations, Procurement Procedures
Manual, Human Resources Manual, Finance Manual, grant agreements, supplier
contracts and other organisation guidelines and polices.
·        
Proactively identify emerging risks
and report to relevant stakeholders.
·        
Handle corporate governance involving
external risk reporting to stakeholders.
·        
Analyse and disseminate the
compliance requirements of existing, new/revised TMEA regulations and policies.
·        
Ensure that Board of Directors,
management and employees comply with the rules and regulations of the
organisation, that set policies and procedures are being followed.
·        
Conduct compliance checks on
compliance with policies, rules and regulations, including liaison with
internal and external auditors.
·        
Develop, lead and motivate the Risk
and Compliance team to maximise effectiveness and lead a continual drive for
enhanced efficiency and client service (internal and external) in all risk and
compliance processes.
·        
Provide guidance and direction to the
Compliance Officers, including agreeing workplans, budgets and priorities for
the team.
·        
Regular reporting to the Risk and
Compliance Director on management of breaches, incidents and issues.
·        
Apply the highest standards of
controls and risk management practices and behaviours and embed a positive risk
and control culture.
·        
Demonstrate prudence, sound judgement
and appropriate and timely escalations in management of all types of risk
(including fraud risk) applicable to the role.
·        
Understand and comply with the
relevant end-to-end processes including applicable risks and controls.
·        
Seek to identify, understand and
escalate risk events/incidents/ issues on a timely basis focusing on fixing
root-causes and taking ownership of identified mitigating actions.
·        
Complete all relevant mandatory
trainings within the stipulated timelines.
·        
Contribute to the
development/revision of tools and procedures to document and share knowledge,
incentivise staff/teams and enforce compliance and standards.
·        
Participate in regular informal and
formal reflection, knowledge sharing and learning events.
·        
Document lessons learned and best
practices for knowledge sharing and learning.
·        
Promote and adhere to TMEA’s core
values and ensure compliance with organisational policies and procedures.
·        
Maintain zero tolerance to bribery,
fraud and corruption, and ensure the immediate reporting of any corruption or
suspect behaviour that threatens TMEA’s reputation.
·        
Adhere to the safeguarding policies
and procedures and immediately report any safeguarding concerns.
·        
Any other related responsibilities
that may be assigned by the line manager from time to time.
Academic and professional qualifications
·        
A university degree (Bachelors or
Masters) in a relevant discipline such as assurance, risk management,
accounting or internal/operational auditing. A professional qualification (CPA,
ACA, ACCA, CIMA or other relevant qualification related to risk and assurance)
is a requirement.
·        
Undergraduate degree holders will
have at least 10 years’ of relevant working experience while postgraduate
degree holders will require at least 8 years’ of relevant working experience in
risk and compliance.
·        
At least three years of managing a
risk related function in a corporate organisation, ideally one working in trade
or development in an international context.
·        
Experience managing risk and
assurance within developing countries.
Technical skills and behavioural
competencies
·        
Excellence in assurance technical
expertise.
·        
Demonstrable capacity to develop and
implement oversight and management control procedures.
·        
Sound judgment and decision making:
ability to identify viable alternatives or options in planning and decision
making while evaluating the organisational risk appetite.
·        
Results-oriented: Ability to
structure and prioritise individual’s and the team’s objectives against
organisational goals.
·        
Capacity to develop innovative
solutions for the optimization of risk management policies in order to meet
organisational objectives.
·        
Highly developed project management
skills with the ability to drive performance from all areas within the
organisation.
·        
Proven track record of excellence in
decisive leadership in large scale multi-country operations.
·        
Highly effective team player and
change agent with flexible and highly developed communication skills.
·        
Strategic thinker and innovative and
analytical problem solver, with strong influencing skills and exceptional
professional credibility.
·        
Proven ability to partner effectively
across all levels of the organization and develop positive working
relationships.
·        
A self-motivated individual who
requires minimal supervision.
·        
The ability to handle competing
priorities and a challenging workload.
·        
Proficiency in MS Office
applications.

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